Tableau CRM Analytics Logo
Tableau CRM Analytics Logo
Salesforce.com Inc

Tableau CRM Analytics

Composite Score
7.6 /10
CX Score
8.1 /10
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Tableau CRM Analytics
7.6 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics – Enterprise category

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative
7% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 80

Real-Time Visualization

92

Data Exploration and Visualization

90

Dashboard

87

Operational Reporting Capabilities

84

BI Platform Administration

84

Advanced Analytics and Data Science

84

Data Connectors and Data Mashup

83

Self Service and Ad Hoc Capabilities

82

Data Modelling Tools

81

BI Security

80

Spatial Analysis

80

Vendor Capability Ratings

Average 79

Business Value Created

85

Ease of Data Integration

83

Quality of Features

82

Vendor Support

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of Implementation

80

Ease of IT Administration

79

Ease of Customization

79

Product Strategy and Rate of Improvement

73

Availability and Quality of Training

71

Tableau CRM Analytics Reviews

ANUROOP N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Excellent Analytical Tool

Likeliness to Recommend

10 /10

What differentiates Tableau CRM Analytics from other similar products?

its key differentiators are AI driven Insights, predictive analytics, and dynamic dashboard. Tableau CRM emphasizes business intelligence tailored for salesforce users, providing a cohesive platform for data exploration and decision-making within the salesforce ecosystem.

What is your favorite aspect of this product?

Tableau CRM's intuitive interface, powerful analytics, and the ability to derive actionable insights from Salesforce data. Its integration features and AI-driven capabilities contribute to its popularity among those seeking a comprehensive analytics solution within the Salesforce environment.

What do you dislike most about this product?

its pricing is relatively high compared to other analytics tools. Additionally, while it excels in Salesforce integration, it might require some extra learnings who are unfamiliar with the tool.

What recommendations would you give to someone considering this product?

Tableau CRM is a strong choice anyways, consider your specific analytics needs and budget. Alternatives like power BI or Looker may offer competitive features and pricing, but if you are deeply embedded in the Salesforce ecosystem and prioritize seamless integration. it is the best option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nick R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Great solution to provide data analytics

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Ability to pull data into separate datasets from multiple products with native integration to Salesforce. Its a great solution and is also embedded directly into Salesforce with great capabilities and separate permissions for users

What is your favorite aspect of this product?

Exploring data on dashboards is extremely good, the fact you can link components on the dashboard to filter based on other selections means the whole dashboard works together. Very strong functionality in this area. The ability to pull data into datasets and report on this outside the other systems is very useful. With a bit of work trending can also be configured.

What do you dislike most about this product?

Not many external products have standard integrations, no where near as many as tableau itself. There is ability to import CSV but this requires using other ETL tools if you want this automated.

What recommendations would you give to someone considering this product?

Definitely consider doing a PoV and consider having some sort of training or using a third party to implement as there is a lot of understand required before jumping in. KPI's also need to be clearly established before designing dashboard and recipie's (data jobs)

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Sifa E.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great Tool with Good Insights

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

Tableau is one of the oldest data analysis, reporting and monitoring tools, I know that I can always rely on it.

What is your favorite aspect of this product?

I like the way I can visulize the data with many different alternative mechanisms

What do you dislike most about this product?

This tool is not native to any platform that's why integrations are sometimes difficult.

What recommendations would you give to someone considering this product?

I'd recommend them to use this tool even with a freemium version

Pros

  • Acts with Integrity
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product