Tableau CRM Analytics Logo
Tableau CRM Analytics Logo
Salesforce.com Inc

Tableau CRM Analytics

Composite Score
7.6 /10
CX Score
8.1 /10
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Tableau CRM Analytics
7.6 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics – Enterprise category

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative
7% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 80

Real-Time Visualization

92

Data Exploration and Visualization

90

Dashboard

87

Operational Reporting Capabilities

84

BI Platform Administration

84

Advanced Analytics and Data Science

84

Data Connectors and Data Mashup

83

Self Service and Ad Hoc Capabilities

82

Data Modelling Tools

81

BI Security

80

Spatial Analysis

80

Vendor Capability Ratings

Average 79

Business Value Created

85

Ease of Data Integration

83

Quality of Features

82

Vendor Support

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of Implementation

80

Ease of IT Administration

79

Ease of Customization

79

Product Strategy and Rate of Improvement

73

Availability and Quality of Training

71

Tableau CRM Analytics Reviews

Antonio H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great BI tool!

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

Many of the public institutions we have worked with have been very satisfied with this software due to its great ease of use and how easy it is to publish (or embed) it on their institutional web pages. Its dashboards are great and very fast.

What is your favorite aspect of this product?

It is very easy to use, although this means that there are fewer options than other similar software, but our clients prefer it that way.

What do you dislike most about this product?

As we have indicated previously, the lack of documentation in Spanish is a problem, and even more so in a software as well-known as this one.

What recommendations would you give to someone considering this product?

We recommend trying it out, as there are free versions, and if you find its features adequate, you can purchase it without any problem, as they have good support.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Antonio H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Simple Dashboard Creation

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

For me the key is its simplicity. Other software like PowerBI has many options, integrations with different software, but if you want to make a simple dashboard for an average project, Tableau is very intuitive, and its open publication is simple and quite secure at the communications level.

What is your favorite aspect of this product?

A simple Dashboard can be generated even by a person who is not IT or a specialist in Indicators, Dashboards... this is important when we offer the tool to our clients.

What do you dislike most about this product?

For a complex project, it lacks options and integrations with other software. There is also some documentation missing in Spanish.

What recommendations would you give to someone considering this product?

Since there is a free version, I recommend trying its features before making the purchase. If it meets your expectations, you can make the purchase.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Gowtham B.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

User friendly capabilities.

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

Diverse analytical tools with in thic CRM.

What is your favorite aspect of this product?

User friendly and ggreat functionalities.

What do you dislike most about this product?

UI seems a little too complex with too many options.

What recommendations would you give to someone considering this product?

One of the best tools in the CRM space.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Efficient Service