Tableau CRM Analytics Logo
Tableau CRM Analytics Logo
Salesforce.com Inc

Tableau CRM Analytics

Composite Score
7.6 /10
CX Score
8.1 /10
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Tableau CRM Analytics
7.6 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics – Enterprise category

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative
7% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 80

Real-Time Visualization

92

Data Exploration and Visualization

90

Dashboard

87

Operational Reporting Capabilities

84

BI Platform Administration

84

Advanced Analytics and Data Science

84

Data Connectors and Data Mashup

83

Self Service and Ad Hoc Capabilities

82

Data Modelling Tools

81

BI Security

80

Spatial Analysis

80

Vendor Capability Ratings

Average 79

Business Value Created

85

Ease of Data Integration

83

Quality of Features

82

Vendor Support

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of Implementation

80

Ease of IT Administration

79

Ease of Customization

79

Product Strategy and Rate of Improvement

73

Availability and Quality of Training

71

Tableau CRM Analytics Reviews

Andrew V.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic Product! New features and capabilities

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

The biggest difference between the two platforms is what they focus on. I feel like Tableau CRM focuses more on creating the right dashboards to gain insights in your data, while Tableau Desktop focuses more on manipulating your data in order to create the right visualizations.

What is your favorite aspect of this product?

For example, in Trailhead they mostly start by building a diagram and afterwards making changes so that you get the correct insights. In Tableau they mostly start with manipulating the data and afterwards making the diagram so you immediately get the right insights. So I think that Tableau CRM is more catered towards people who are just starting their data journey. While Tableau Desktop is catered towards people with a little bit more knowledge about data.

What do you dislike most about this product?

It is unstructured, not many documentation

What recommendations would you give to someone considering this product?

If you’re looking for a business intelligence tool to use with your Salesforce data, then Tableau CRM is probably the best option

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Joe T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Optimized for the Force.com platform

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Optimized for the Force.com platform

What do you dislike most about this product?

The name change, there's no actual Tableau technology in Tableau CRM. Once it fell under the Tableau umbrella, the focus seems to have shifted. My dream would be the Tableau client experience on top of the Tableau CRM backend

What recommendations would you give to someone considering this product?

Is the vast majority of your data in Force.com applications, then great, grab some platform licenses from Salesforce, if not, but you are using Force.com applications from Salesforce or their ISVs, then leverage the packaged apps SF and partners like FinancialForce have built using the technology

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Vendor Friendly Policies
  • Vendor's Interest First

Daniel A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product to use for big & small businesses

Likeliness to Recommend

10 /10

What differentiates Tableau CRM Analytics from other similar products?

Gives more insight to future and current endeavors for clients and their businesses

What is your favorite aspect of this product?

Being able to display information more accurately to the end client.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Take time to completely understand the ins and outs of what you are using this product for to get the most of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing