What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Customer Intelligence category

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

92 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative
18% Neutral
80% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Saves Time

Feature Ratings

Average 81

Predictive Analytics

83

API Framework

83

Real Time Workflow Automation

82

Audience Segmentation

81

Audience Demographics

81

Customer Journey Modelling

81

Conversion Analysis

79

Data Visualization

79

Metadata Management

78

Cross Channel Attribution Analysis

77

Anomaly Detection

74

Vendor Capability Ratings

Average 79

Business Value Created

84

Ease of Customization

81

Ease of Implementation

81

Quality of Features

81

Breadth of Features

81

Usability and Intuitiveness

80

Ease of IT Administration

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

77

Vendor Support

75

Tableau CRM Analytics Reviews

Maryann L.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

software is easy to use and pick up

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

it's has more analytical features

What is your favorite aspect of this product?

i enjoy the whole product. it is easy to use and allowed me to do my job more efficiently

What do you dislike most about this product?

none. there is nothing that i dislike

What recommendations would you give to someone considering this product?

i really don't have any recommendations right now

Pros

  • Unique Features
  • Trustworthy
  • Efficient Service
  • Effective Service

Jake E.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

One of the better customer data mining packages

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

integration with other salesforce products

What is your favorite aspect of this product?

how well it integrates with our crm system

What do you dislike most about this product?

nothing so far pretty easy to debug

What recommendations would you give to someone considering this product?

great for anyone already using salesfrorce crm products

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2021

features exceed expectations

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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