What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Customer Intelligence category

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative
19% Neutral
79% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Saves Time

Feature Ratings

Average 80

API Framework

82

Predictive Analytics

82

Audience Demographics

82

Real Time Workflow Automation

81

Audience Segmentation

80

Customer Journey Modelling

80

Metadata Management

78

Conversion Analysis

78

Data Visualization

78

Cross Channel Attribution Analysis

76

Anomaly Detection

74

Vendor Capability Ratings

Average 78

Business Value Created

84

Quality of Features

82

Ease of Customization

80

Breadth of Features

80

Ease of Implementation

80

Ease of IT Administration

79

Usability and Intuitiveness

78

Availability and Quality of Training

76

Ease of Data Integration

76

Product Strategy and Rate of Improvement

75

Vendor Support

73

Tableau CRM Analytics Reviews

Ivan ..

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jun 2023

Tableau CRM Analytics

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Tableau CRM is integrated with Salesforce, which allows easily access and analyse data from Salesforce without having to export it to another system. It is easy to use even for users with no prior experience with data analytics.

What is your favorite aspect of this product?

My favourite aspect of this product is, Self-service data discovery, means it makes easy for users to explore their data and discover insights on their own. It makes easy to Collaborate on data insights.

What do you dislike most about this product?

Tableau CRM Analytics is a relatively expensive platform, especially for small businesses. It does not support all data types, which limits the types of data that we can analyse.

What recommendations would you give to someone considering this product?

Overall, Tableau CRM Analytics is a good platform as it provides Salesforce analytics, easy to use. But, for small businesses it an expensive platform and it does not support all data types.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Jasleen K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Amazing platform for managing and leveraging data

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Making data visualization simpler by integrating tableau analytics with it has already helped to simplify everything and assisted in automation. It is simple to manage and update data on it.

What is your favorite aspect of this product?

Salesforce is a cloud-based CRM solution, thus there is no need to keep up with databases and systems. we don't have to be concerned about security when using it from any place. You may consolidate all of your company's data in one location and use its built-in features to streamline your operations. There are numerous customizing and automation options offered by the Salesforce sales cloud. It's also possible to integrate it with other clouds, making it, in my opinion, one of the better solutions.

What do you dislike most about this product?

When you have a lot of background processes and extremely complicated business logic, the organization tends to become sluggish.

What recommendations would you give to someone considering this product?

The built-in capabilities of Salesforce greatly aid in this, and on top of that, customization helped to match the unique requirements of each customer in terms of UI, backend logic, and database. We also created a service cloud integration, which aids in the post-sale process.

Pros

  • Efficient Service
  • Effective Service
  • Generous Negotitation
  • Continually Improving Product

Himani M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Tool To Analyze Data

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

I am really good at managing my Lead. I can keep an eye on every lead and, for better management, I can allocate a certain lead to a specific sales agent. I can get reports that meet my needs, which makes my work easier and boosts productivity.

What is your favorite aspect of this product?

I suggest using the sales cloud to boost sales and manage sales on a single screen within reports and dashboards. The sales team can handle everything with all customers on a single screen, which helps to enhance sales.

What do you dislike most about this product?

The order object and the quote are not connected in any way. As a result, we must generate an order independently; yet, the order is related to the contract. In order to practice, cpq must also be permitted in the developer edition.

What recommendations would you give to someone considering this product?

We are able to manage all leads coming from various sources, including campaigns and the web. From the reports and dashboard, we may create graphs. Additionally, we may manage products utilizing the sales cloud's assets object. Using opportunity objects, we can quickly track client requests.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Transparent

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