Swoogo Customer Reviews 2024

Swoogo

Composite Score

8.1 /10

CX Score

8.1 /10

24 Reviews Write a Review

Claim Software

What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

9% Neutral

91% Positive

Pros

Reliable
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 82

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Networking Facilitation

Metric and Reporting

Exhibitor or Vendor Environment

Vendor e-Commerce

Branding and Visual Customization

Whitelabeling

Social Media Channel Integration Outbound

Attendee Engagement

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Also Featured in...

On-Site Event Management

Score 8.1

View Swoogo in this category (opens in a new tab)

Swoogo Reviews

Kathleen A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great product, support, and amazing customization!

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

The quality of the product for the price is remarkable. The ease of set up, software integration and constant updates to the product make Swoogo an excellent choice for our clients and their events, conferences and seminars. We pushed the limits with the staff on integrations, gamification and networking/engagement - as well as live and pre-recorded sessions, musical performances, auctions, pledges and more and they all went off without issues. I highly recommend Swoogo to you and your clients.

What is your favorite aspect of this product?

Our favorite aspect is the ability to customize the product for each of our clients' branding needs. We also like the ability to send out push notifications, polling, financial reports, invoicing and social media.

What do you dislike most about this product?

You need to think conditionally about your set up. We like this aspect of the product - 'if this then that' - so if you are not fully prepared to set up, you will need to go back and make amendments to your set up. Think through your registration needs in advance.

What recommendations would you give to someone considering this product?

We highly recommend the personal training and the support tools. If you have a question, it has probably been answered within Swoogo - you just need to look it up in Support and follow the steps. Take advantage of the training and the support staff - they are great!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Heather D.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Essential to our event strategy and implementation

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

Ease of use- top quality looking websites, inituitive

What do you dislike most about this product?

I wish some of the template options were updated and some more integrations with air partners.

What recommendations would you give to someone considering this product?

Great value for the product. Take time to do the training

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Don O.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Simple to deploy and reliable performane

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

Service is outstanding

What is your favorite aspect of this product?

Dashboards

What do you dislike most about this product?

I like it all

What recommendations would you give to someone considering this product?

If you're looking for reliability, Swoogo delivers

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Swoogo Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Swoogo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

On-Site Event Management

Swoogo Reviews

Kathleen A.

Great product, support, and amazing customization!

Likeliness to Recommend

Pros

Heather D.

Essential to our event strategy and implementation

Likeliness to Recommend

Pros

Don O.

Simple to deploy and reliable performane

Likeliness to Recommend

Pros

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Feature Ratings

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Networking Facilitation

Metric and Reporting

Exhibitor or Vendor Environment

Vendor e-Commerce

Branding and Visual Customization

Whitelabeling

Social Media Channel Integration Outbound

Attendee Engagement

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

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