Swoogo Customer Reviews 2024

Swoogo

Composite Score

8.1 /10

CX Score

8.1 /10

24 Reviews Write a Review

Claim Software

What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

9% Neutral

91% Positive

Pros

Reliable
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 82

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Networking Facilitation

Metric and Reporting

Exhibitor or Vendor Environment

Vendor e-Commerce

Branding and Visual Customization

Whitelabeling

Social Media Channel Integration Outbound

Attendee Engagement

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Also Featured in...

On-Site Event Management

Score 8.1

View Swoogo in this category (opens in a new tab)

Swoogo Reviews

Rozaan T.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic product! Easy to use.

Likeliness to Recommend

9 /10

What differentiates Swoogo from other similar products?

Simple, effective and less configuration needed.

What is your favorite aspect of this product?

Instance changes.

What do you dislike most about this product?

Still using bootstrap 3.

What recommendations would you give to someone considering this product?

Its easy to setup.

Pros

Performance Enhancing
Caring
Saves Time
Fair

Ale A.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use and to integrate for hybrid event

Likeliness to Recommend

6 /10

What differentiates Swoogo from other similar products?

the ,ultipltaform integration

What is your favorite aspect of this product?

easy to use and management of the event

What do you dislike most about this product?

small event are not catered well

What recommendations would you give to someone considering this product?

is good for large events

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Less Efficient Service

davide a.

Role: Industry Specific Role
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

What differentiates Swoogo from other similar products?

I feel "heard" when we make suggestions. Customer service is the best and very responsive!

What is your favorite aspect of this product?

Swoogo is a very easy "sell" to our potential clients. When they see it they love it too.

What do you dislike most about this product?

Swoogo is very flexible and allows us to meet the needs of our many clients.

What recommendations would you give to someone considering this product?

I wish we got more limited access/reporting users in our package but there is even a work around for that by building a password-protected report site.

Pros

Performance Enhancing
Efficient Service
Saves Time
Respectful

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Swoogo Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Swoogo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

On-Site Event Management

Swoogo Reviews

Rozaan T.

Fantastic product! Easy to use.

Likeliness to Recommend

Pros

Ale A.

Easy to use and to integrate for hybrid event

Likeliness to Recommend

Pros

Cons

davide a.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

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Whitelabeling

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