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SugarCRM

SugarCRM

8.2 /10
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SugarCRM
8.2 /10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

85

Mobile

84

Collaboration

84

Customer Service Management

83

Activity and Workflow Management

83

Sales Management

81

Quote Contract and Proposal

81

Marketing Management

80

Telephony and Call Center Management

80

Analytics and Reporting

78

Vendor Capability Ratings

Average 82

Ease of Customization

84

Ease of IT Administration

84

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

SugarCRM Reviews

Jitendra B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Customized, strong automation, and data management

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

Very strong automation workflows, customisation to help implement process and offers good data migration options while implementing.

What is your favorite aspect of this product?

Automation rules are very customised and good. Implementation of the process is easy as CRM is very customizable.

What do you dislike most about this product?

Nothing as of now. Fulfilling all our requirements.

What recommendations would you give to someone considering this product?

Very customised CRM, process implementation is easy. must try CRM.

Pros

  • Reliable
  • Efficient Service
  • Transparent
  • Helps Innovate

Isaac H.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazing cloud based sales automation product

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

This is the most powerful sales automation platform I have had experience with.

What is your favorite aspect of this product?

It manages our customers contact database and creates excellent environment for customers engagement. The UI is well designed with automated features that published our marketing ads to our social media platforms effectively.

What do you dislike most about this product?

I have not experienced any poor performance results from the work of this product.

What recommendations would you give to someone considering this product?

I highly recommend SugarCRM to any organization for improvement of customer relationship and sales automation.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Fair
  • Acts with Integrity

Ayan Q.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Pretty simple and smart software

Likeliness to Recommend

8 /10

What differentiates SugarCRM from other similar products?

SugarCRM is one of the powerful tools for business tracking and flow in the field of customer service. This tool distinguishes itself from its competitors in the market with its metrics that can be used for customer satisfaction and customer behavior analysis. Analysis through metrics allows you to share faster and optimized results. Thanks to satisfaction-oriented developments, you are much more likely to increase your sales.

What is your favorite aspect of this product?

SugarCRM was the world's largest open source CRM. However, the company no longer releases new open source versions of the Community Edition app. It's still available for download, though, and SugarCRM's developer-centric focus, rich set of features, and opportunity for organizations to build a fully customized solution. The open source version of SugarCRM requires a skilled administrator with significant skills in PHP programming and complex database management.

What do you dislike most about this product?

It's an app that I thought was good enough, but it also has some great features. Considering all this, I can say that I do not think there are any disadvantages.

What recommendations would you give to someone considering this product?

Ideal for both small and medium businesses, Sugar CRM goes beyond organizing your leads and customers. It includes comprehensive reporting tools as well as easy-to-use web forms with drag-and-drop functionality. Works with many cloud service providers; You can take advantage of these benefits.

Pros

  • Helps Innovate
  • Efficient Service
  • Caring
  • Fair

Cons

  • Vendor Friendly Policies

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