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SugarCRM

SugarCRM

8.2 /10
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SugarCRM
8.2 /10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

85

Mobile

84

Collaboration

84

Customer Service Management

83

Activity and Workflow Management

83

Sales Management

81

Quote Contract and Proposal

81

Marketing Management

80

Telephony and Call Center Management

80

Analytics and Reporting

78

Vendor Capability Ratings

Average 82

Ease of Customization

84

Ease of IT Administration

84

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

SugarCRM Reviews

Tiana M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic sales and marketing automation platform

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

This is the most productive sales and marketing product in my experience.

What is your favorite aspect of this product?

It creates excellent environment for customers engagement and automates most marketing processes to cover large area. Our customers are ever happy since we started using SugarCRM since as they can get their services very fast and interact with our marketing teams.

What do you dislike most about this product?

The synchronization of this platform with customers data may sometimes be delayed by slow networking but the overall performance is awesome.

Pros

  • Inspires Innovation
  • Caring
  • Fair
  • Acts with Integrity

Hermann G.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Best cloud based product for sales and marketing

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

It is stable and easily integrates with new modules that are customized by users as compared to similar products.

What is your favorite aspect of this product?

We have been able to customize the user interface to fit our specific uses. Automation of sales and marketing processes has improved service delivery and enhanced campaigns. It supports many softwares that we rely on like windows, Linux and SQL server.

What do you dislike most about this product?

I have not been faced by any challenge since when a problem arises customer service gives us solutions.

What recommendations would you give to someone considering this product?

Sugar CRM is the first product to consider when weighing options on sales and marketing automation platforms.

Pros

  • Unique Features
  • Caring
  • Client Friendly Policies
  • Fair

Vince O.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fairly simple customization, Support is THE BEST!

Likeliness to Recommend

8 /10

What differentiates SugarCRM from other similar products?

SugarCRM differentiates itself by being fairly easy to configure, customize simply, and implement, including data conversion. It's straight forward user interface, which is mostly a benefit, can be a bit lacking for bells and whistles. The SugarCRM Support team is one of the best I've seen as far as being responsive and having answers to most every question.

What is your favorite aspect of this product?

My favorite aspect of this product is the Support Team, as they are able to answer most questions I have after I've tried to utilize the documentation and "try" things in development.

What do you dislike most about this product?

What I most dislike about SugarCRM is the lack of industry-specific solutions and guidance on how to configure and customize the product to meet our industry's business needs. It's very "general purpose".

What recommendations would you give to someone considering this product?

For someone considering SugarCRM, I would strongly suggest getting access to the SugarClub and begin searching for potential experts, consultants, partners that have experience implementing the product in your particular industry. I believe that this is key to adoption within an enterprise and successful return on investment.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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