In Partnership With SelectHub
What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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In Partnership With SelectHub
SugarCRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SugarCRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Fair
- Caring
- Generous Negotitation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Sell ScreenShot_Victoria Tsai_laptop
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
SugarCRM Reviews
Angel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2024
Most efficient CRM in the industry!
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM as a company is super human. The human touch can be felt from the sale to the conflict resolution. That, added to the excellent tools that Sugar has, such as the ability to forecast, customize our fields, create reports, is spectacular. Above all, they differentiate themselves in the high-end solutions of tools that can tell me what to sell to my clients, how to do it, and when to do it. We have exponentially grown sales through those gaps that Sugar Sell shows us.
What is your favorite aspect of this product?
Ease of use. The biggest challenge has always been adoption, but with Sugar being so easy to use, it's the best thing that could have happened to us.
What do you dislike most about this product?
The wide variety of tools it has. We love that everything comes in one package, but we haven't been able to take advantage of everything.
What recommendations would you give to someone considering this product?
Consider carefully the way you will be treated by SugarCRM. It makes all the difference when you have to resolve a conflict. It is better to speak to a person who can escalate it quickly than to wait 4 months for someone from the brand to pay attention to you (real case).
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card
What is your favorite aspect of this product?
The system is easy to use in theory. The UI is decent and processes are intuitive. The price point is attractive since the company boasts that it parallells other higher-priced options in features and functionality. The onboarding was fairly simple and adjusting to the system was not difficult.
What recommendations would you give to someone considering this product?
SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Ingrid N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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