Stripe

Stripe Payments

Composite Score

9.1 /10

CX Score

9.3 /10

111 Reviews Write a Review

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What is Stripe Payments?

Accept payments and move money globally with Stripe’s powerful APIs and software solutions designed to help you capture more revenue.

Company Details

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Awards & Recognition

Stripe Payments won the following awards in the Payment Processing category

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Stripe Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Stripe Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Stripe Payments?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Respectful
Security Protects

Feature Ratings

Average 89

E-Commerce Integration

Mobile Payments

Credit Card Processing

Digital Wallet Integration

Security

Recurring Payments

Customer Support

Reporting Analytics

Multi Currency

POS Integration

POS Verification

Vendor Capability Ratings

Average 86

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Stripe Payments Reviews

Rebekah L.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great Customer Service!

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Being able to get help when needed is so important and Stripe has a great customer service team and always helps get you through any problems you are having!

What is your favorite aspect of this product?

Being able to call or chat online with customer service is awesome!

What do you dislike most about this product?

Everything is working great, no complaints at this time!

What recommendations would you give to someone considering this product?

Lots of features and the customer service is always so helpful!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jon W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use; Easy to work with

Likeliness to Recommend

9 /10

What differentiates Stripe Payments from other similar products?

Stripe just makes billing simple. It's what I love about it most. Whether it's just creating an invoice, subscription, or coupon code. The ease of use is there all the time.

What is your favorite aspect of this product?

Stripe interface although not too flashy is clean and easy to understand. It makes setting up accounts, adding payment information, charges fees, and starting subscriptions quick and PAINLESS. It's awesome to not have to jump through hoops to set up billing.

What do you dislike most about this product?

The biggest thing I dislike is that even though I might have set up payment for an account if it fails I'm not notified. This may be a company setting but it's annoying to not know and have to chase them down a few days later.

What recommendations would you give to someone considering this product?

Stripe is a top-notch system and a gateway that can be used all throughout the world and can integrate into a lot. Think big picture when you're evaluating...chances are their structure and fees even make them an attractive offering for startups and established businesses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gavin R.

Role: C-Level
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Robust payments engine

Likeliness to Recommend

9 /10

What differentiates Stripe Payments from other similar products?

Easy to build and customize own payment forms. It was easy to embed checkout on our site using a single line of JavaScript.

What is your favorite aspect of this product?

Processing payments for all major credit and debit cards from around the world. The direct integrations with card networks improves transaction success rate and and reduces latency

What do you dislike most about this product?

It is not possible to customize the whole system in a single day

What recommendations would you give to someone considering this product?

The payment gateway that offers a variety of options and is preferred by most customers. The system can be used on the go via the mobile site

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stripe Payments

What is Stripe Payments?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Stripe Payments Ratings

91 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Stripe Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Stripe Payments Reviews

Rebekah L.

Great Customer Service!

Likeliness to Recommend

Pros

Jon W.

Easy to use; Easy to work with

Likeliness to Recommend

Pros

Gavin R.

Robust payments engine

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

E-Commerce Integration

Mobile Payments

Credit Card Processing

Digital Wallet Integration

Security

Recurring Payments

Customer Support

Reporting Analytics

Multi Currency

POS Integration

POS Verification

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training