Stripe

Stripe Payments

Composite Score

9.0 /10

CX Score

9.2 /10

130 Reviews Write a Review

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What is Stripe Payments?

Accept payments and move money globally with Stripe’s powerful APIs and software solutions designed to help you capture more revenue.

Company Details

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Awards & Recognition

Stripe Payments won the following awards in the Payment Processing category

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Stripe Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Stripe Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 91%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Stripe Payments?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Security Protects
Helps Innovate

Feature Ratings

Average 88

Credit Card Processing

E-Commerce Integration

Security

Mobile Payments

Digital Wallet Integration

Recurring Payments

Reporting Analytics

Multi Currency

Customer Support

POS Integration

POS Verification

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Stripe Payments Reviews

John C.

Role: C-Level
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

The market leader for payments

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Initially, it was their lower commission on payments. Now it's their modern look and feel and integration with so many apps and Wordpress plugins.

What is your favorite aspect of this product?

The dashboard - it's simple of get around, issue extra receipts and refunds, hassle free.

What do you dislike most about this product?

It can feel a little technical sometimes.

What recommendations would you give to someone considering this product?

As of August 2021. they are the market leader and I would recommend this over rivals.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rebekah L.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great Customer Service!

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Being able to get help when needed is so important and Stripe has a great customer service team and always helps get you through any problems you are having!

What is your favorite aspect of this product?

Being able to call or chat online with customer service is awesome!

What do you dislike most about this product?

Everything is working great, no complaints at this time!

What recommendations would you give to someone considering this product?

Lots of features and the customer service is always so helpful!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gavin R.

Role: C-Level
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Robust payments engine

Likeliness to Recommend

9 /10

What differentiates Stripe Payments from other similar products?

Easy to build and customize own payment forms. It was easy to embed checkout on our site using a single line of JavaScript.

What is your favorite aspect of this product?

Processing payments for all major credit and debit cards from around the world. The direct integrations with card networks improves transaction success rate and and reduces latency

What do you dislike most about this product?

It is not possible to customize the whole system in a single day

What recommendations would you give to someone considering this product?

The payment gateway that offers a variety of options and is preferred by most customers. The system can be used on the go via the mobile site

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stripe Payments

What is Stripe Payments?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Stripe Payments Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Stripe Payments?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Recurring Payments The ability to schedule payments at a cadence

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Stripe Payments Reviews

John C.

The market leader for payments

Likeliness to Recommend

Pros

Rebekah L.

Great Customer Service!

Likeliness to Recommend

Pros

Gavin R.

Robust payments engine

Likeliness to Recommend

Pros

Most Popular Stripe Payments Comparisons

Amazon Pay

Square Payments

Venmo for Business

BlueSnap

GoCardless

Paypal Braintree

2
Since last award

1
Since last award

1
Since last award

Feature Ratings

Credit Card Processing

E-Commerce Integration

Security

Mobile Payments

Digital Wallet Integration

Recurring Payments

Reporting Analytics

Multi Currency

Customer Support

POS Integration

POS Verification

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training