Staffbase Inc.

Staffbase

Composite Score

8.4 /10

CX Score

8.9 /10

37 Reviews Write a Review

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What is Staffbase?

We provide an internal communications platform to unite companies and their employees behind a common purpose. Staffbase offers a platform for mobile-first employee communication. Staffbase makes your company intranet accessible on the go with a mobile app. Today, even office workers expect to find everything they need on their phones. Staffbase allows employees to download your company intranet app directly from the app stores onto their phones. Using the company intranet is just as easy as checking the weather or answering a text.

Company Details

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Awards & Recognition

Staffbase won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

Staffbase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Staffbase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Staffbase?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Respectful
Friendly Negotiation
Client Friendly Policies

Feature Ratings

Average 83

Newsletter Creation

Pulse Surveys

Instant Messaging

Rewards Recognition

Employee Directory

Mobile

Intranet

Emergency Notification

Single Sign-On (SSO)

Surveys and Polling

Application Integration

Vendor Capability Ratings

Average 84

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization

Staffbase Reviews

Kim H.

Role: Operations
Industry: Telecommunications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use communications platform

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

In my opinion Staffbase has a lot of processes in place to help customers strategically and technically launch their communications platform. The product is very easy to use and the support of their people make the difference.

What is your favorite aspect of this product?

How easy you can create content for mobile and web. In the backend of the platform you can do a lot yourself to customise and it's easy to create good designs for pages. Their support website and academy helps editors to build on their own.

What do you dislike most about this product?

It's an expensive platform which works perfect for communicaton purpose, but and to embed specific features to make it a complete intranet/starting portal for employees you often have to pay a 3rd party.

What recommendations would you give to someone considering this product?

Create a good team of strategic, creative and IT colleagues to make sure you launch a communication platform which really benefits your employees.

Pros

Friendly Negotiation
Continually Improving Product
Reliable
Performance Enhancing

Gemma H.

Role: Sales Marketing
Industry: Communications
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product, helped us gain key insights

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

Client services have been excellent, even helping with our comms strategy and metrics analysis

What is your favorite aspect of this product?

Ease of use and real-time reporting

What do you dislike most about this product?

Some limitations with polls and some design features not pulling through on Outlook

What recommendations would you give to someone considering this product?

A really great email platform to elevate your comms and give you key insights into user experience and behaviour!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Thomas D.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Staffbase from other similar products?

Fast setup

What is your favorite aspect of this product?

Mobile and Desktop use

What do you dislike most about this product?

Nothing

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Staffbase

What is Staffbase?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Staffbase Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Staffbase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Newsletter Creation Ability to create and distribute company newsletters to employees.

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Instant Messaging Real-time, text-based communication between two or more people

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Staffbase Reviews

Kim H.

Easy to use communications platform

Likeliness to Recommend

Pros

Gemma H.

Fantastic product, helped us gain key insights

Likeliness to Recommend

Pros

Thomas D.

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Newsletter Creation

Pulse Surveys

Instant Messaging

Rewards Recognition

Employee Directory

Mobile

Intranet

Emergency Notification

Single Sign-On (SSO)

Surveys and Polling

Application Integration

Vendor Capability Ratings

Quality of Features

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Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

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Availability and Quality of Training

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