Staffbase Inc.

Staffbase

Composite Score

8.4 /10

CX Score

8.9 /10

37 Reviews Write a Review

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What is Staffbase?

We provide an internal communications platform to unite companies and their employees behind a common purpose. Staffbase offers a platform for mobile-first employee communication. Staffbase makes your company intranet accessible on the go with a mobile app. Today, even office workers expect to find everything they need on their phones. Staffbase allows employees to download your company intranet app directly from the app stores onto their phones. Using the company intranet is just as easy as checking the weather or answering a text.

Company Details

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Awards & Recognition

Staffbase won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

Staffbase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Staffbase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Staffbase?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Respectful
Friendly Negotiation
Client Friendly Policies

Feature Ratings

Average 83

Newsletter Creation

Pulse Surveys

Instant Messaging

Rewards Recognition

Employee Directory

Mobile

Intranet

Emergency Notification

Single Sign-On (SSO)

Surveys and Polling

Application Integration

Vendor Capability Ratings

Average 84

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization

Staffbase Reviews

Thomas L.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Happy costumer since 2017!

Likeliness to Recommend

10 /10

What differentiates Staffbase from other similar products?

Hard to say - we never used a different platform. For us the excellent service level as well as the ongoing product improvements are crucial.

What is your favorite aspect of this product?

The flexibility and the ongoing product improvements.

What do you dislike most about this product?

Nothing - so far.

What recommendations would you give to someone considering this product?

In order to utilize this products properly, you need to understand for what you want to use it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Its an excellent tool for staff communication.

Likeliness to Recommend

8 /10

What differentiates Staffbase from other similar products?

The cooperation with staffbase was collegial, simple, and goal-oriented from the beginning. As a contact person at the client site, I felt listened to and found myself in a skilled task force of the vendor. Style and implementation were greatly supported and we were helped to customize the mobile computer network resolution for our employees. The project commitment of the Staffbase client Success Manager deserves special mention.

What is your favorite aspect of this product?

Staffbase is straightforward to use, intuitive email distribution software. Our organization can simply and effectively send communications, and gain insights into the reach and target users as required to make sure they need the information they have among their roles to achieve success and engagement. The Staffbase app is great for hourly manufacturing workers to be able to reach them in real-time. We tend to use the news and employee updates all the time to speak with our employees. However, we also have a great deal of data for the workers on numerous pages that are created. It’s a one-stop shop for everyone.

What do you dislike most about this product?

The only factor that bothers us is the (quite regular) technical incidents – either it’s not possible to transfer media or we cannot access the app, and so on It doesn’t happen often however looks to be happening exactly once I need that one function that does not work.

What recommendations would you give to someone considering this product?

Staffbase is quick to implement and still offers customization and its concepts with a prepared software system buffet. The contact persons are experienced and might additionally define the use case in initial discussions.

Pros

Unique Features
Transparent
Appreciates Incumbent Status
Helps Innovate

Ankit D.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Impressed with the features

Likeliness to Recommend

8 /10

What differentiates Staffbase from other similar products?

The features

What is your favorite aspect of this product?

User interface and integration

What do you dislike most about this product?

Pop ups usually disturb

What recommendations would you give to someone considering this product?

It’s Good to consider for mid level organization

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Staffbase

What is Staffbase?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Staffbase Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Staffbase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Newsletter Creation Ability to create and distribute company newsletters to employees.

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Instant Messaging Real-time, text-based communication between two or more people

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Staffbase Reviews

Thomas L.

Happy costumer since 2017!

Likeliness to Recommend

Pros

Alex H.

Its an excellent tool for staff communication.

Likeliness to Recommend

Pros

Ankit D.

Impressed with the features

Likeliness to Recommend

Pros

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Feature Ratings

Newsletter Creation

Pulse Surveys

Instant Messaging

Rewards Recognition

Employee Directory

Mobile

Intranet

Emergency Notification

Single Sign-On (SSO)

Surveys and Polling

Application Integration

Vendor Capability Ratings

Quality of Features

Vendor Support

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization