Squarespace Logo
Squarespace Logo
Squarespace Inc

Squarespace

Composite Score
8.0 /10
CX Score
8.0 /10
Category
Squarespace
8.0 /10

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details


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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

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Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative
3% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

87

Standard Templates

86

Content Security

83

Management Interface

81

E-Commerce Integration

81

Multi Channel Support

79

Translation Facilitation

78

Content Repository

78

Digital Asset Management

77

Social Media Integration

74

Analytics and Reporting

72

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Vendor Support

82

Quality of Features

81

Ease of IT Administration

81

Availability and Quality of Training

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Ease of Data Integration

74

Squarespace Reviews

Jamlwrk F.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Progressive Digital Experience Tool

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Squarespace ensure people have an efficient digital space for all users

What is your favorite aspect of this product?

Squarespace brings a transformational digital navigation for firm.

What do you dislike most about this product?

Squarespace is timely and reliable in making a digital service.

What recommendations would you give to someone considering this product?

Squarespace has elaborate digital management process.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Marco C.

  • Role: C-Level
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Solid solution until you need a multilingual site

Likeliness to Recommend

7 /10

What differentiates Squarespace from other similar products?

Squarespace is a valid solution for small business owners willing to set up a website in no time. It has beautifully designed templates and a range of features that meet the requirements of solopreneurs, business owners, small companies.

What is your favorite aspect of this product?

The drag and drop interface works quite well when designing your page, I like it.

What do you dislike most about this product?

Squarespace is ok, but it lacks a proper multilingual mechanism. There is no easy way to create a website in more than one language. Their online help offers a few workarounds, but they're not suitable for anyone willing to expand their business internationally.

What recommendations would you give to someone considering this product?

Try Squarespace for a few days and see if it really meets your needs. If you need a frequently updated site or a site in more than one language, there are better options on the market.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Effective Service

Cody G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use but bland templates

Likeliness to Recommend

8 /10

What differentiates Squarespace from other similar products?

The ease of use, even for people that aren't familiar with either web builders or websites in general, is vastly superior to other solutions such as Wix. It's very hard to actually make a bad looking website in Squarespace, even when you don't know what you're doing.

What is your favorite aspect of this product?

Being able to quickly train my clients how to customize, use and implement their website has been a huge game-changer. It's very easy to use and it doesn't take long until they get the hang of it.

What do you dislike most about this product?

Every Squarespace site that I've seen looks like every other Squarespace site that I've ever seen. I find that even with the templates that you can use, most of the sites generally just muddle together so it's hard to make your site stand out amongst others.

What recommendations would you give to someone considering this product?

Be ready to have a simple, but clean website. Heavily customize it to make it stand out and dig into tutorials and how-to articles.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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