Squarespace Inc

Squarespace

Composite Score

8.0 /10

CX Score

8.0 /10

45 Reviews Write a Review

Claim Software

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details

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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

2 Top Rated Features

2023

Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Content Repository

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Squarespace Reviews

Jamlwrk F.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Progressive Digital Experience Tool

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Squarespace ensure people have an efficient digital space for all users

What is your favorite aspect of this product?

Squarespace brings a transformational digital navigation for firm.

What do you dislike most about this product?

Squarespace is timely and reliable in making a digital service.

What recommendations would you give to someone considering this product?

Squarespace has elaborate digital management process.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Marco C.

Role: C-Level
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Solid solution until you need a multilingual site

Likeliness to Recommend

7 /10

What differentiates Squarespace from other similar products?

Squarespace is a valid solution for small business owners willing to set up a website in no time. It has beautifully designed templates and a range of features that meet the requirements of solopreneurs, business owners, small companies.

What is your favorite aspect of this product?

The drag and drop interface works quite well when designing your page, I like it.

What do you dislike most about this product?

Squarespace is ok, but it lacks a proper multilingual mechanism. There is no easy way to create a website in more than one language. Their online help offers a few workarounds, but they're not suitable for anyone willing to expand their business internationally.

What recommendations would you give to someone considering this product?

Try Squarespace for a few days and see if it really meets your needs. If you need a frequently updated site or a site in more than one language, there are better options on the market.

Pros

Reliable
Efficient Service
Caring
Respectful

Cons

Slower Product Innovation
Commodity Features
Less Effective Service

Cody G.

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use but bland templates

Likeliness to Recommend

8 /10

What differentiates Squarespace from other similar products?

The ease of use, even for people that aren't familiar with either web builders or websites in general, is vastly superior to other solutions such as Wix. It's very hard to actually make a bad looking website in Squarespace, even when you don't know what you're doing.

What is your favorite aspect of this product?

Being able to quickly train my clients how to customize, use and implement their website has been a huge game-changer. It's very easy to use and it doesn't take long until they get the hang of it.

What do you dislike most about this product?

Every Squarespace site that I've seen looks like every other Squarespace site that I've ever seen. I find that even with the templates that you can use, most of the sites generally just muddle together so it's hard to make your site stand out amongst others.

What recommendations would you give to someone considering this product?

Be ready to have a simple, but clean website. Heavily customize it to make it stand out and dig into tutorials and how-to articles.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Squarespace

What is Squarespace?

Company Details

Need Assistance?

Awards & Recognition

Squarespace Ratings

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Squarespace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Squarespace Reviews

Jamlwrk F.

Progressive Digital Experience Tool

Likeliness to Recommend

Pros

Marco C.

Solid solution until you need a multilingual site

Likeliness to Recommend

Pros

Cons

Cody G.

Easy to use but bland templates

Likeliness to Recommend

Pros

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Concrete CMS

1
Since last award

Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Content Repository

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration