Squarespace Inc

Squarespace

Composite Score

7.8 /10

CX Score

7.8 /10

46 Reviews Write a Review

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What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details

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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

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1 Top Rated Capabilities

4 Top Rated Features

2024

3 Top Rated Capabilities

2 Top Rated Features

2023

Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 78%
Conflict Resolution:: 75%
Strategy & Innovation:: 74%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Management Interface

Multi Channel Support

Digital Asset Management

Translation Facilitation

Content Repository

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Squarespace Reviews

Christina G.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

great software

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

its easy to use the pre built features and gives us a quick and easy start

What is your favorite aspect of this product?

that we dont need to create from scratch. its a stepping stones and gives us a lot of help

What do you dislike most about this product?

the look of it seems to be a bit bland. maybe spice it up or give it like an upgrade to be more pleasing to look at

What recommendations would you give to someone considering this product?

nothing to say here really

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Ami M.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to use. Customizable reports and reviews.

Likeliness to Recommend

8 /10

What differentiates Squarespace from other similar products?

Its simple to use and allows me to customize our reports and systems to our organizations indick

What is your favorite aspect of this product?

The ease of use. I was able to install and implement it with little involvement from customer service/support.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Just read everything before you install and start working with it. Take your time and call for help if and when you need it. It's a very simple system that I think that anyone of any skill level could set it up and use it without a lot of help from the company.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Fred B.

Role: C-Level
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Any small business wishing for easy implementation

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Primarily the cost from the ones I researched

What is your favorite aspect of this product?

Ease of implementation and functionality

What do you dislike most about this product?

Integration with social media platforms

What recommendations would you give to someone considering this product?

If someone with a small business is looking for a cost-effective product this is a good way to go

Pros

Enables Productivity
Helps Innovate
Trustworthy
Saves Time

Squarespace

What is Squarespace?

Company Details

Need Assistance?

Awards & Recognition

Squarespace Ratings

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Squarespace?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Squarespace Reviews

Christina G.

great software

Likeliness to Recommend

Pros

Ami M.

Easy to use. Customizable reports and reviews.

Likeliness to Recommend

Pros

Fred B.

Any small business wishing for easy implementation

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Management Interface

Multi Channel Support

Digital Asset Management

Translation Facilitation

Content Repository

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration