Squarespace Logo
Squarespace Logo
Squarespace Inc

Squarespace

Composite Score
8.0 /10
CX Score
7.9 /10
Category
Squarespace
8.0 /10

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details


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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

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Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative
3% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

87

Standard Templates

86

Content Security

83

Management Interface

81

E-Commerce Integration

81

Multi Channel Support

79

Translation Facilitation

78

Content Repository

78

Digital Asset Management

77

Social Media Integration

74

Analytics and Reporting

72

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Vendor Support

82

Quality of Features

81

Ease of IT Administration

81

Availability and Quality of Training

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Ease of Data Integration

74

Squarespace Reviews

Maurice H.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use for new businesses.

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Squarespace is a full-fledged website platform for beginner and advanced businesses/bloggers. It offers a ton of features which are easy to implement, right from the start.

What is your favorite aspect of this product?

It is simple to set up and work with. With only a few clicks, you can create a beautiful and responsive website that has a professional look. One other valuable feature is that you cannot make mistakes by adding the wrong code. Breaking the website is not possible, so you can try out a few things if needed.

What do you dislike most about this product?

The tiers seem to be unevenly spaced. Some features do not exist in lower tiers, and if you want them, you have to step up to the highest pricing to get them. Full on Analytics or Shop integration are some examples.

What recommendations would you give to someone considering this product?

If you are looking for a professional website builder and want to have quick and good results, Squarespace will be your best choice. No more tinkering with code (only if needed) and with only a few clicks, you will have a professional website in minutes!

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Respectful

Richard W.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Robust Content Management Platform

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Squarespace has domain registration capabilities and offers multiple TLD extensions.

What is your favorite aspect of this product?

It is easy to create and design stunning websites with Squarespace. It allows me to choose the most unique domain since it offers a wide range of TLDs.

What do you dislike most about this product?

Unfortunately, domain registration is expensive although I can buy elsewhere and point to it.

What recommendations would you give to someone considering this product?

Take time and contemplate all the features prior to implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Samantha S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

A truly fantastic and intuitive product!

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

They really care about their customers and providing the best experience.

What is your favorite aspect of this product?

The fact that it feels like I can customize and adjust it to work for my needs.

What do you dislike most about this product?

The training could be a little more hands on but it is easy enough to use.

What recommendations would you give to someone considering this product?

Do you research but know that Squarespace is truly one of the best.

Pros

  • Performance Enhancing
  • Caring
  • Fair
  • Helps Innovate

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