Squarespace Logo
Squarespace Logo
Squarespace Inc

Squarespace

Composite Score
8.0 /10
CX Score
7.9 /10
Category
Squarespace
8.0 /10

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details


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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

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Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative
3% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 81

Web Publishing Capabilities

87

Standard Templates

86

Content Security

83

Management Interface

81

E-Commerce Integration

81

Multi Channel Support

79

Translation Facilitation

78

Content Repository

78

Digital Asset Management

77

Social Media Integration

74

Analytics and Reporting

72

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Vendor Support

82

Quality of Features

81

Ease of IT Administration

81

Availability and Quality of Training

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Ease of Data Integration

74

Squarespace Reviews

Tolulope L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

Great for simple websites

Likeliness to Recommend

8 /10

What differentiates Squarespace from other similar products?

Square-space is quite intuitive. They have clearly invested in providing a good user experience.

What is your favorite aspect of this product?

The puzzle like interface for building websites

What do you dislike most about this product?

The limitations with integrations

What recommendations would you give to someone considering this product?

May be a good option for simplicity and ease of use but consider WIx and Wordpress for something more complex

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jason C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Create a website instantly with Squarespace.

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

It is one of the easiest self-publishing web platforms to use. It offers many design templates, integration with Google Analytics, and excellent customer support.

What is your favorite aspect of this product?

Many tools and features to create our website, such as modern design templates and galleries, content editing tools, Aviary image editor, a comprehensive admin panel and much more.

What do you dislike most about this product?

There are no free hosting plans.

What recommendations would you give to someone considering this product?

It is a good option for online merchants.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Reinaldo M.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Create your website easily and without problems.

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Intuitive and easy to use interface to create professional websites. It offers exceptional tools like website code editor, graphics editor, a database development tool and a content management tool.

What is your favorite aspect of this product?

Their technical support, plugins and integrations are exceptional, these include integration with MailChimp, Facebook, Twitter, YouTube and many others, ideal for connecting our websites with these applications and services to improve the performance of your website.

What do you dislike most about this product?

Some advanced features are not available and the prices are a bit high.

What recommendations would you give to someone considering this product?

Great support, integrations with popular apps and services, wide variety of plugins and extensions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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