Square, Inc.

Square POS

Composite Score

8.2 /10

CX Score

8.2 /10

155 Reviews Write a Review

Claim Software

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details

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Awards & Recognition

Square POS won the following awards in the Retail POS category

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Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

6% Negative

11% Neutral

83% Positive

Pros

Fair
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 80

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

PCI and EMV Compatible

Analytics and Reporting

Inventory Control

Pricing Promotions

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Square POS Reviews

Carissa L.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Square was a game changer for our business

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

I really like that Square is easy to update from either the POS or online. The fact you can also manage employees is a great feature.

What is your favorite aspect of this product?

Square was very easy to use and requires minimal training for new employees as its very self explanatory.

What do you dislike most about this product?

I have called for Support a couple times and felt my issues were not completely resolved. We wanted to set up online ordering and there was a lot of back and forth on how to do this.

What recommendations would you give to someone considering this product?

Great for quick implementation. . Ensure you have the proper hardware needed.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Brandy B.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Full complement of services for any size business

Likeliness to Recommend

9 /10

What differentiates Square POS from other similar products?

I've been with Square since it was beta and I've been thrilled to see how it's evolved from a simple way for anyone to process card payments to a full suite of business tools and software. Their per-swipe pricing has remained competitive even with all the added free features they offer and their paid services cover pretty much anything a small business owner would need to single-handedly run their business, with an emphasis on mobile-friendly options.

What is your favorite aspect of this product?

it's extremely flexible. I can add 'modules' like Inventory management, or time tracking, as needed. I don't have to buy a software suite that is more than my business needs and then be burdened by the cost of features I'm not ready to use or are not applicable to the type of business I run. When business runs more seasonally, I don't get charged more for running more transactions, which is a great thing. My first CC processing vendor limited how many transactions were allowed in a month, and even how many could run in a day! The turnaround time on getting my funds is excellent as well.

What do you dislike most about this product?

It's very iOS-centric. Their hardware shows a clear favoritism towards Apple and some of the software features are either glitchy or non-existent on Android devices. I get around this by using the web-based log-ins on a Windows PC. It would be preferable to be able to use the hardware the software is really designed to work on for the best experience.

What recommendations would you give to someone considering this product?

Start with the POS module and decide what you need from there. there are many 3rd party plug-ins that you can get that may also do more of what you need than the full Square suite- for example, inventory management may not be a high priority or you may not have enough SKUs to make the paid version necessary- especially starting out. So get the free app, dig in, and play around a bit before committing to one of the broader services. Even after committing to a paid service, there's a good bit of flexibility there- the only one that's a little restrictive is the hardware purchase.

Pros

Performance Enhancing
Enables Productivity
Includes Product Enhancements
Reliable

Cons

Less Effective Service

Kat M.

Role: Industry Specific Role
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Very easy to use!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Simple to use!

What is your favorite aspect of this product?

No bells and whistles and it delivers

What do you dislike most about this product?

can look a little cheap at times

What recommendations would you give to someone considering this product?

Go for it!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Square POS

What is Square POS?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Square POS Ratings

86 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Square POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square POS Reviews

Carissa L.

Square was a game changer for our business

Likeliness to Recommend

Pros

Brandy B.

Full complement of services for any size business

Likeliness to Recommend

Pros

Cons

Kat M.

Very easy to use!

Likeliness to Recommend

Pros

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Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

PCI and EMV Compatible

Analytics and Reporting

Inventory Control

Pricing Promotions

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement