Square Payments Logo
Square Payments Logo
Square, Inc.

Square Payments

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Square Payments
7.7 /10

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details


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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
78%
Negotiation and Contract:
79%
Conflict Resolution:
81%
Strategy & Innovation:
76%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

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12% Negative
6% Neutral
82% Positive

Pros

  • Respectful
  • Caring
  • Security Protects
  • Trustworthy

Feature Ratings

Average 83

Credit Card Processing

89

Security

85

Mobile Payments

82

POS Integration

82

POS Verification

82

Digital Wallet Integration

81

Recurring Payments

80

Reporting Analytics

80

Multi Currency

78

Customer Support

77

E-Commerce Integration

77

Vendor Capability Ratings

Average 80

Ease of Customization

82

Business Value Created

82

Ease of Implementation

82

Usability and Intuitiveness

81

Quality of Features

81

Ease of Data Integration

81

Availability and Quality of Training

80

Breadth of Features

78

Vendor Support

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

77

Square Payments Reviews

Judy B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2021

A User Friendly, Secure, Mobile, Payment System

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Ease of installation, registration, use, and mobility, all at fair pricing

What is your favorite aspect of this product?

Mobile use - can use it on the go

What do you dislike most about this product?

Must be able to connect to WiFi or phone signal to use

What recommendations would you give to someone considering this product?

It is an easy to use way to complete transactions securely in a very mobile world

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

George B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Square Payments: Reliable & Inexpensive

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square matches other credit card payment programs, never has downtime, is easy to use, and provides simple reporting solutions plus easy exports. There are often new features like customizing receipts or banking services, but the core product is fantastic and customers aren't constantly pitched about upgrading (looking at you, Intuit). We've used this program for years and have processed hundreds of thousands of dollars with them. It's an easy solution that we heartily recommend.

What is your favorite aspect of this product?

The reliability is unsurpassed. Square Payments is easy to set up. Even the virtual terminal program is much easier to use than competing products.

What do you dislike most about this product?

There isn't really anything I dislike about Square Payments. I've rarely had to contact them about anything, and when I do, everything is handled quickly and politely. In all honesty, the most interaction we've had with Square was during the pandemic when they pitched PPP loans, and that's understandable.

What recommendations would you give to someone considering this product?

Set up a basic payment solution before integrating. You'll probably fall in love with the platform's ease of use and be willing to tackle any POS or accounting system integrations.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Includes Product Enhancements

yoko c.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

the best choice for a large or small company

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

Square, a company that processes mobile payments, has a plug-in card reader in the shape of a square. Small businesses can accept credit and debit card payments in person and online with this straightforward method.

What is your favorite aspect of this product?

For those of us who need to work while on the go, turning our favorite device into a POS is a convenient solution. Many businesses can now accept payments for a wide range of goods and services because of Square's extensive toolkit. As a result, it can go anywhere a company wants it to. The simplicity with which new users can begin sending money is a significant plus.

What do you dislike most about this product?

Our only complaint with Square is the lack of customizability. Square does not charge a monthly subscription fee. To distinguish our statements, we'd like to include a customer banner or a new design.

What recommendations would you give to someone considering this product?

The first thing that strikes me about Square is that it pays attention to what its customers have to say and is sincere in its desire to better understand how its software should function. They use forums and customer service departments to get feedback from the general public on how to better serve them.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

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