

What is Square Payments?
Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
90 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 78%
- Negotiation and Contract:
- 79%
- Conflict Resolution:
- 81%
- Strategy & Innovation:
- 76%
- Service Experience:
- 83%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Square Payments?
Pros
- Respectful
- Caring
- Security Protects
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Credit Card Processing
Security
Mobile Payments
POS Integration
POS Verification
Digital Wallet Integration
Recurring Payments
Reporting Analytics
Multi Currency
Customer Support
E-Commerce Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Square Payments Reviews

Judy B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Initial Implementation
Submitted Sep 2021
A User Friendly, Secure, Mobile, Payment System
Likeliness to Recommend
What differentiates Square Payments from other similar products?
Ease of installation, registration, use, and mobility, all at fair pricing
What is your favorite aspect of this product?
Mobile use - can use it on the go
What do you dislike most about this product?
Must be able to connect to WiFi or phone signal to use
What recommendations would you give to someone considering this product?
It is an easy to use way to complete transactions securely in a very mobile world
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
George B.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Square Payments: Reliable & Inexpensive
Likeliness to Recommend
What differentiates Square Payments from other similar products?
Square matches other credit card payment programs, never has downtime, is easy to use, and provides simple reporting solutions plus easy exports. There are often new features like customizing receipts or banking services, but the core product is fantastic and customers aren't constantly pitched about upgrading (looking at you, Intuit). We've used this program for years and have processed hundreds of thousands of dollars with them. It's an easy solution that we heartily recommend.
What is your favorite aspect of this product?
The reliability is unsurpassed. Square Payments is easy to set up. Even the virtual terminal program is much easier to use than competing products.
What do you dislike most about this product?
There isn't really anything I dislike about Square Payments. I've rarely had to contact them about anything, and when I do, everything is handled quickly and politely. In all honesty, the most interaction we've had with Square was during the pandemic when they pitched PPP loans, and that's understandable.
What recommendations would you give to someone considering this product?
Set up a basic payment solution before integrating. You'll probably fall in love with the platform's ease of use and be willing to tackle any POS or accounting system integrations.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Includes Product Enhancements
Please tell us why you think this review should be flagged.

yoko c.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2021
the best choice for a large or small company
Likeliness to Recommend
What differentiates Square Payments from other similar products?
Square, a company that processes mobile payments, has a plug-in card reader in the shape of a square. Small businesses can accept credit and debit card payments in person and online with this straightforward method.
What is your favorite aspect of this product?
For those of us who need to work while on the go, turning our favorite device into a POS is a convenient solution. Many businesses can now accept payments for a wide range of goods and services because of Square's extensive toolkit. As a result, it can go anywhere a company wants it to. The simplicity with which new users can begin sending money is a significant plus.
What do you dislike most about this product?
Our only complaint with Square is the lack of customizability. Square does not charge a monthly subscription fee. To distinguish our statements, we'd like to include a customer banner or a new design.
What recommendations would you give to someone considering this product?
The first thing that strikes me about Square is that it pays attention to what its customers have to say and is sincere in its desire to better understand how its software should function. They use forums and customer service departments to get feedback from the general public on how to better serve them.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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