Square Payments Logo
Square Payments Logo
Square, Inc.

Square Payments

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Square Payments
7.9 /10

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details


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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Security Protects
  • Caring
  • Trustworthy

Feature Ratings

Average 85

Credit Card Processing

92

Recurring Payments

87

Security

84

Mobile Payments

84

POS Integration

84

Reporting Analytics

83

Digital Wallet Integration

83

POS Verification

82

E-Commerce Integration

81

Multi Currency

79

Customer Support

79

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Ease of Implementation

84

Quality of Features

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Vendor Support

75

Square Payments Reviews

JaCoby M.

  • Role: Finance
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Super Easy to Use!!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square Payments is so easy to use. Compared to its competitors it is so easy to use to process payments for your customers. It is very easy to get up and running. Once you got your business profile up and running it is super easy to add items with pricing, sales tax rates, and the ability to send invoices. It is so easy to train staff to use this and they learn it so quickly.

What is your favorite aspect of this product?

I love all of the reporting. I love that I am able to see reports based on sales by employees or sales by items or sales by day. The reporting tools are amazing and have so many options to allow you to get good information about what is going on with your business.

What do you dislike most about this product?

I really wish the fees were flat across all the products like I which the fees were the same for sliding a card versus sending an invoice via email.

What recommendations would you give to someone considering this product?

If you are looking for something that is very easy to use, has very low fees, and easy to train employees on then this is the product for you. Square Payments is so easy to use and I love you can use it on the go with their app which is designed and functions very good.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

yoko c.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

the best choice for a large or small company

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

Square, a company that processes mobile payments, has a plug-in card reader in the shape of a square. Small businesses can accept credit and debit card payments in person and online with this straightforward method.

What is your favorite aspect of this product?

For those of us who need to work while on the go, turning our favorite device into a POS is a convenient solution. Many businesses can now accept payments for a wide range of goods and services because of Square's extensive toolkit. As a result, it can go anywhere a company wants it to. The simplicity with which new users can begin sending money is a significant plus.

What do you dislike most about this product?

Our only complaint with Square is the lack of customizability. Square does not charge a monthly subscription fee. To distinguish our statements, we'd like to include a customer banner or a new design.

What recommendations would you give to someone considering this product?

The first thing that strikes me about Square is that it pays attention to what its customers have to say and is sincere in its desire to better understand how its software should function. They use forums and customer service departments to get feedback from the general public on how to better serve them.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Jeff M.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Square POS is as simple as it gets!

Likeliness to Recommend

9 /10

What differentiates Square Payments from other similar products?

Square's point of sale user interface is as simple and intuitive as the come. It's very easy to integrate products with varying features (including shipment types and weights), and make a hassle free sale with our customers. We are able to easily run finance/sales reports at the end of the day, and they're pretty simple to understand for our accountant. Overall, Square makes it quick and painless for us to run our business and easily train our employees (even from day 1) on how to manage the sales - thus saving us a lot of time and hassle.

What is your favorite aspect of this product?

The best part of Square is it's simplicity in it's user interface. We've used other POS systems that are similar, but Square seems to have gotten everything right - down to even the design and color of buttons and backgrounds. We're able to add or remove a product quickly, and change the product's characteristics on the fly. It's simple to train our employees, including new ones, on the POS and have them up and running within 10 minutes.

What do you dislike most about this product?

Sometimes we need to do more complex modifications to a product's characteristics, and Square isn't the greatest when it comes to these types of unique customizations. We've talked with tech support a few times with these matters, and overall we just have to put the request in and wait for another release date (hoping our feature request is included). We don't run into this situation often, so it's not a huge deal. It just would be nice to have a bit more capabilities when customizing a product, including being able to write complex tables for shipping destination and shipping weights when it comes to bundling products.

What recommendations would you give to someone considering this product?

I would recommend trying Square for anyone looking for a quick and easy way to get a POS integrated. Except for unique customizations, we really haven't had any issues using Square at all. We thoroughly enjoy the simplistic approach, and their customer service team has always been pretty reliable to talk to.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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