Square, Inc.

Square Payments

Composite Score

7.7 /10

CX Score

7.7 /10

38 Reviews Write a Review

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What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details

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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 79%
Conflict Resolution:: 81%
Strategy & Innovation:: 77%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

12% Negative

5% Neutral

83% Positive

Pros

Respectful
Caring
Security Protects
Trustworthy

Feature Ratings

Average 83

Credit Card Processing

Security

Mobile Payments

POS Integration

POS Verification

Digital Wallet Integration

Recurring Payments

Reporting Analytics

Multi Currency

Customer Support

E-Commerce Integration

Vendor Capability Ratings

Average 80

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Square Payments Reviews

Christopher A.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Secure payments!

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

People from all around the world who have started up their business ventures can easily accept all kinds of payments. It includes the most common ones which are debit and credit card payments. There are quick real-time updates on how much revenue is made on how many tickets are sold. It even has a free premium trial that can help users in knowing more about the software.

What is your favorite aspect of this product?

It’s the best commerce solution where you can sell in person as well as online from anywhere at any time and there is no hassle of receiving payments from clients or customers from all parts of the world. It allows you to easily manage all your money by linking your bank accounts with this software.

What do you dislike most about this product?

There are not many setbacks for this software apart from the fact that it requires premium consulting and integration services. The buyer can’t buy with the pre-saved data and you have to sign in again and again to give the payment.

What recommendations would you give to someone considering this product?

I recommend this software to every person who is running a big or small business. You can even manage your entire team by scheduling, giving timecards and even full-service payrolls. It’s the most convenient thing you can have.

Pros

Unique Features
Efficient Service
Respectful
Fair

Jessica V.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Square Payments – A Leading Software

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

This software’s consist of user-friendly interface. This is easy to learn and understand and no training is required. This software makes it easy to track things whether it is transaction or payment details. This facilitates the users’ and saves their time.

What is your favorite aspect of this product?

Through this software, the money is deposited at a quick rate. It gives its users’ a personalized report on their transactions to track things. It offers a free trial which is a great feature to attract a large amount of users’. It accepts payments from everywhere through cards. This provides ease to the users’ at a great level.

What do you dislike most about this product?

Some modules cost more than the whole software. In order to use those modules, users’ will have to pay. This software is not flexible enough to integrate with all other software's to work. The card reader does not coordinate with the mobile most of the time because of this users’ have to wait.

What recommendations would you give to someone considering this product?

It should improve the bugs and errors occurred during card reading through mobile. It should not cost the users’ additional fee for the modules. Users’ should be allowed to use the all the features and modules without extra payment.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Victoria J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Excellent for freelancers, small enterprises

Likeliness to Recommend

9 /10

What differentiates Square Payments from other similar products?

The nicest part with Square is just how simple it is to establish. Just simply enter your bank account information, contact details, and so on, then you're ready to begin. You may begin accepting payments immediately without the requirement for a card reader. We may personalize our receipts, agreements, and invoices.

What is your favorite aspect of this product?

The most significant issue I am addressing with Square is its ability to take payments from clients using prepaid debit cards which they were unable to utilize on previous systems.

What do you dislike most about this product?

The credit card reader is difficult to operate. It does not always function. Also manually inputting a card incurs additional expenses.

What recommendations would you give to someone considering this product?

Don't even think about this anymore! This is really a must-have software for your company.

Pros

Efficient Service
Saves Time
Client's Interest First
Helps Innovate

Square Payments

What is Square Payments?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square Payments Ratings

85 Likeliness to Recommend

1 Since last award

90 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Square Payments?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Recurring Payments The ability to schedule payments at a cadence

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Square Payments Reviews

Christopher A.

Secure payments!

Likeliness to Recommend

Pros

Jessica V.

Square Payments – A Leading Software

Likeliness to Recommend

Pros

Victoria J.

Excellent for freelancers, small enterprises

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Credit Card Processing

Security

Mobile Payments

POS Integration

POS Verification

Digital Wallet Integration

Recurring Payments

Reporting Analytics

Multi Currency

Customer Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration