Square Payments Logo
Square Payments Logo
Square, Inc.

Square Payments

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Square Payments
7.9 /10

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details


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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Security Protects
  • Caring
  • Trustworthy

Feature Ratings

Average 85

Credit Card Processing

92

Recurring Payments

87

Security

84

Mobile Payments

84

POS Integration

84

Reporting Analytics

83

Digital Wallet Integration

83

POS Verification

82

E-Commerce Integration

81

Multi Currency

79

Customer Support

79

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Ease of Implementation

84

Quality of Features

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Vendor Support

75

Square Payments Reviews

Greta B.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Acceptable and Secure Payment processing System

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square Payments has the credit processing feature, which also includes a virtual wallet, making the entire business run globally. Square Payments introduced the mobile payment method, which is mostly universally acceptable as many people has their phone devices.

What is your favorite aspect of this product?

Square Payments integrates with the e-commerce system, making the entire business be easily executed online. Moreover, Square Payments supports POS, and there is the required verification to avoid theft cases.

What do you dislike most about this product?

Square Payments has tapped and rectified all the payment relating challenges, making the business enjoy a free and instant trade. The projection of Square Payments is to bring a global support which is attained.

What recommendations would you give to someone considering this product?

Square Payments has fetched clients in far and wide scope, as they can order their products and acquire them on time through online pay. The disappointments with e-commerce has been eliminated fully by Square Payments.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Surbhi M.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Best way to accept payment from your customers

Likeliness to Recommend

9 /10

What differentiates Square Payments from other similar products?

Easy user interface. Best for small and medium businesses. Flat rate pricing, no extra or hidden charges. Multiple currency accepting. Provides ecommerce products, marketing facility, invoicing, etc. Easy to integrate with e-commerce store, woo-commerce, Wordpress.com, etc.

What is your favorite aspect of this product?

It has easy user interface which is easy to navigate. Onboarding process is very smooth. It has customized dashboard where you can track your payments easily. It has best pricing structure and due to flat rate pricing you can get simple calculation over your payments. There's no monthly fees or maintenance cost by Square. It accepts all type of cards like debit cards, credit cards, multiple currencies without any hassle. It helps to create invoices easily and you can send payment links to your customers to receive payments. You can use it for subscription, non profit payments. Easy to integrate with existing e-commerce or woo-commerce store.

What do you dislike most about this product?

Sometimes we face delays in customer support. They are slow in providing resolution. Risky for larger businesses. Also get issues over WIFI connections.

What recommendations would you give to someone considering this product?

I would recommend this for sure as it is very useful payment solution for small and medium businesses and easy to integrate. It has lots of features which you will get free of cost with your account. No monthly fee or maintenance fee which is a good point for beginners. But as I said customer support is not good so you may have get issues here. You can also compare this with stripe and that one also best in all fields.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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