Square for Restaurants Logo
Square for Restaurants Logo
Square, Inc.

Square for Restaurants

Composite Score
6.6 /10
CX Score
6.6 /10
Category
Square for Restaurants
6.6 /10

What is Square for Restaurants?

Square for Restaurants is a point-of-sale platform built from the ground up with software, hardware, and payments to streamline your entire restaurant operation. It’s built for front of house and back of house. And it’s built for speed.

Company Details


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Awards & Recognition

Square for Restaurants won the following awards in the Restaurant POS category

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Square for Restaurants Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square for Restaurants.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square for Restaurants?

8% Negative
5% Neutral
87% Positive

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Cons

  • Under Delivered
  • Less Generous
  • Less Transparent

Feature Ratings

Average 76

Advanced Reporting Analytics

88

Payment Processing

80

Integrations

80

Workforce Management

76

Check Settlement Types

76

Mobile Capabilities

75

Kitchen Course Management

74

PCI Compliance

74

Advanced Compliance & Statutory

70

Inventory Recipe Management

67

Multiple Venue Property Concept Support

65

Vendor Capability Ratings

Average 76

Ease of Implementation

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

79

Breadth of Features

78

Business Value Created

75

Ease of Data Integration

75

Availability and Quality of Training

75

Ease of IT Administration

73

Quality of Features

73

Vendor Support

73

Ease of Customization

68

Square for Restaurants Reviews

yoko c.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Square for Restaurants the best choice

Likeliness to Recommend

9 /10

What differentiates Square for Restaurants from other similar products?

Square for Restaurants is POS software for full-service, quick-service, bars, and cafes of all sizes. It works with all smart devices and uses cloud features, which means your data is stored on Square's servers and transferred to your device via the cloud. It can be used with or without an Internet connection, and its payment system is straightforward, dependable, and secure.

What is your favorite aspect of this product?

Free version with the basics to get started, extremely easy to use and learn, designed specifically for the restaurant industry, with integrated payment processing that accepts all major credit cards, flat payment processing fees, and the most important section of extremely diverse and well-sorted menus.

What do you dislike most about this product?

There are no issues that come to mind; I anticipate that new features will be added as more restaurants migrate to a digital menu and payment process.

What recommendations would you give to someone considering this product?

The following are the primary benefits we've discovered: Payment processing is extremely simple; there are a variety of payment options; customer service is extremely helpful and genuinely interested in assisting your company's success; and, most importantly, we never have to think about it; it just works.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Yazunari T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

online knowledge with answers to common questions.

Likeliness to Recommend

9 /10

What differentiates Square for Restaurants from other similar products?

What differs is the quick solution you have to receive credit and debit payments in person connected online. claims that you can register on their website in as little as five minutes and start using your account right away. Once you've signed up, you can contact square toll free from 9 a.m. at 9 p.m. Eastern Time Monday through Friday or between 11 a.m. M. And 7 p.m. M. on the weekends. Elavon, which is square's partner bank, also offers 24-hour phone support. And if you get stuck or just want to learn how to use account features, there is an online knowledge base with answers to common questions.

What is your favorite aspect of this product?

Companies that can benefit from volume discounts Companies looking for a processor with no monthly fee Customers who want to use other functions such as free online stores

What do you dislike most about this product?

Companies in high risk industries Companies looking for free hardware

What recommendations would you give to someone considering this product?

Some other companies in our ranking offer rates that may be lower, but require you to pay a monthly fee. Depending on the details of your company's normal monthly credit card transaction volume, this may or may not be a better deal than signing up with this platform. Some also offer free credit card readers when you sign up for an account. You can also set up a free online store that is fully hosted for you and can receive payments from your customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hideo A.

  • Role: Consultant
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

satisfied customer and so far they have succeeded

Likeliness to Recommend

9 /10

What differentiates Square for Restaurants from other similar products?

For those who do not work or have errors after having placed the apis correctly, they should only enable the billing fields, since the plugin needs several to work correctly and if you have a plugin that hides or simplifies the payment page you will not be able to complete The subscription. Achieve that the plugin will work, however, being a free plugin it is not supported and you must look for the configuration and support on your own. Excellent app I have been using it for a long time and no problem is generating profits.

What is your favorite aspect of this product?

It can seduce you with its low commissions but it has a big problem that made us lose a lot of money and customers in our virtual store ... Once a user makes a purchase, it is not credited until the people of Square feel like calling the user to question him to verify and prove the purchase, this call can take hours. Online purchases are emotional and if hours after the transaction is made they call you for an interrogation, it represents a big problem! Unlike other gateways such as Payu or Mercado Pago that the accreditation of transactions is immediate. I don't recommend Square at all!

What do you dislike most about this product?

in my case it was a missing field at checkout. Square requests document type and document number. check the plugins that you have active, if the configuration of the Checkout Field Editor plugin is wrong, you get that error

What recommendations would you give to someone considering this product?

Everything is fine until you have the first problem. I lost access because my password supposedly expired due to lack of use, with a green reputation and being a leading market. When you lose access to the free market, you lose access to your money, which should be illegal. When you try to contact them, there is agony if you cannot enter the application, much less contact them, because the contact is from within.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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