Square, Inc.

Square for Restaurants

Composite Score

6.6 /10

CX Score

6.6 /10

17 Reviews Write a Review

Claim Software

What is Square for Restaurants?

Square for Restaurants is a point-of-sale platform built from the ground up with software, hardware, and payments to streamline your entire restaurant operation. It’s built for front of house and back of house. And it’s built for speed.

Company Details

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Awards & Recognition

Square for Restaurants won the following awards in the Restaurant POS category

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1 Top Rated Capabilities

1 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

13 Top Rated Features

2022

Square for Restaurants Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square for Restaurants.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square for Restaurants?

8% Negative

5% Neutral

87% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Less Generous
Less Transparent

Feature Ratings

Average 76

Advanced Reporting Analytics

Payment Processing

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

PCI Compliance

Advanced Compliance & Statutory

Inventory Recipe Management

Multiple Venue Property Concept Support

Vendor Capability Ratings

Average 76

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization

Square for Restaurants Reviews

Aidan F.

Role: Consultant
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great product, easy to use. Fair value.

Likeliness to Recommend

10 /10

What differentiates Square for Restaurants from other similar products?

Integrated payment and POS all in one system. Multiple product types to suit individual needs for businesses. Quick and easy set up and integration. No hidden or unreasonable fees

What is your favorite aspect of this product?

How they offer different products for different business needs and how the system works as a point of sales as well as payment

What do you dislike most about this product?

Software can sometimes be slow but is generally fine

What recommendations would you give to someone considering this product?

Take a look at their entire lineup of products in order to find the one that suited to their needs

Pros

Continually Improving Product
Unique Features
Caring
Saves Time

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Easy to use! But high credit card fees!

Likeliness to Recommend

7 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Efficient Service
Less Inspiring
Less Respectful

Hegar M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

provide excellent step-by-step instructions to hel

Likeliness to Recommend

10 /10

What differentiates Square for Restaurants from other similar products?

Their support is very responsive and helpful. Anytime I've had trouble understanding an email I received from Square or how to update something on an invoice, I've used the chat feature. Agents are prompt and provide excellent step-by-step instructions to help. If they didn't have a solution, they assured me that they would submit it as a request to development or let me know when it would arrive. Customer management UI beyond the initial transaction is not the easiest to use

What is your favorite aspect of this product?

Robust options for creating payment forms and specific fields. Easy implementation and integration in the e-commerce site. Navigating a change like upgrading a bank account to a recurring transaction is difficult. I love Square 's automation and reasonable billing. It also looks very professional for my tenants who pay their rent using my online Square payment option.

What do you dislike most about this product?

Initially, the monthly cost was a bit high for my lower number of users, but my billing was adjusted to the unique needs of my business.

What recommendations would you give to someone considering this product?

I love not having to keep a payment schedule and not having to remember anyone's payments. I also don't have to save your credit card numbers, which minimizes the chances of problems with someone losing their card number. But I recommend changing a card, and if you add a card and set it as default, it doesn't carry over to transactions already made, and as I noted above, that's hard to fix. You pretty much have to remove the old card and just have the new one on file.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Square for Restaurants

What is Square for Restaurants?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square for Restaurants Ratings

83 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Square for Restaurants?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Square for Restaurants Reviews

Aidan F.

Great product, easy to use. Fair value.

Likeliness to Recommend

Pros

Easy to use! But high credit card fees!

Likeliness to Recommend

Pros

Cons

Hegar M.

provide excellent step-by-step instructions to hel

Likeliness to Recommend

Pros

Most Popular Square for Restaurants Comparisons

Oracle MICROS Simphony POS

Aloha Cloud POS System

Agilysys InfoGenesis POS

SkyTab

PixelPoint POS

Revel

Feature Ratings

Advanced Reporting Analytics

Payment Processing

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

PCI Compliance

Advanced Compliance & Statutory

Inventory Recipe Management

Multiple Venue Property Concept Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization