Spryker Customer Reviews 2024

Spryker

Composite Score

6.9 /10

CX Score

6.8 /10

16 Reviews Write a Review

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What is Spryker?

Spryker is the leading transactional, cloud native platform for B2B, 1st & 3rd Party Marketplaces, Unified Commerce and B2C – provided as platform-as-a-service, enterprise-focused, and loved by business users and developers worldwide.

Company Details

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Awards & Recognition

Spryker won the following awards in the B2B eCommerce category

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1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

10 Top Rated Features

2022

Spryker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spryker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spryker?

13% Negative

0% Neutral

87% Positive

Pros

Friendly Negotiation
Continually Improving Product
Reliable
Security Protects

Cons

Wastes Time
Less Efficient Service
Less Effective Service

Feature Ratings

Average 85

Multi-Storefront

Multi-Language Support

Catalog Management

Payment Processing

Shopping Cart Management

Order Management

Integrated Search

ERP Integration

Content Localization

Content Management

Reporting and Analytics

Vendor Capability Ratings

Average 74

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Implementation

Spryker Reviews

Halton D.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Incredible e-commerce Solution.

Likeliness to Recommend

9 /10

What differentiates Spryker from other similar products?

Spryker delivers sales and other transactions online, which helps set new policies that boosts level of market penetration.

What is your favorite aspect of this product?

Spryker has improvised the sales support process, where transactions are well handled online and numerous interactions developed for business efficiency..

What do you dislike most about this product?

Spryker provides accurate online sales, which brings a comprehensive form of consumer engagement..

What recommendations would you give to someone considering this product?

Spryker has inclined the level of market penetration, which uses the online facilitations to propel the business functionality.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Sweta S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Best e-commerce solution tool.

Likeliness to Recommend

10 /10

What differentiates Spryker from other similar products?

Spryker is an ideal product for any kind of of e-commerce business. Be it enterprise, b2b, b2c, Spryker can help unite it to one platform thereby helping one become the fastest go to market solutions for any type of digital commerce market.

What is your favorite aspect of this product?

With it's cloud native approaches, Spryker always gives you value for money as the initial setup and maintenance is very cheap. On the other hand it's highly scalable as well.

What do you dislike most about this product?

There is not much to dislike but the documentation and support can be improved a bit to fasten the initial onboarding of the users.

What recommendations would you give to someone considering this product?

Highly recommend to any one who want to increase their speed to market in the digital commerce business be it small enterprises or larger organisations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fabby J.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Review of Digital Commerce platform - Spryker

Likeliness to Recommend

8 /10

What differentiates Spryker from other similar products?

Its availability for various business model including B2B, D2C, B2C and Enterprise Marketplace makes it different.

What is your favorite aspect of this product?

The best part of it the team can develop it as per the specific needs of the company within short time. Also the technology being modern have very easy maintenance and less security risks.

What do you dislike most about this product?

I think there are no points to dislike but some points to consider when using it. Being new to market its still i developing stage and integration with other platform would require installation of another app. So business need to first clearly identify their needs discuss with the Spryker team to get best solutions and suggestions.

What recommendations would you give to someone considering this product?

Apart from point mentioned above, also consider having a a proper team with appropriate training and plan to operate it so to get maximum benefits.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Spryker

What is Spryker?

Company Details

Book a Free Demo Today!

Awards & Recognition

Spryker Ratings

80 Likeliness to Recommend

1 Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Spryker?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Spryker Reviews

Halton D.

Incredible e-commerce Solution.

Likeliness to Recommend

Pros

Sweta S.

Best e-commerce solution tool.

Likeliness to Recommend

Pros

Fabby J.

Review of Digital Commerce platform - Spryker

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Multi-Storefront

Multi-Language Support

Catalog Management

Payment Processing

Shopping Cart Management

Order Management

Integrated Search

ERP Integration

Content Localization

Content Management

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Implementation