Sprout Social Professional Logo
Sprout Social Professional Logo
Sprout Social

Sprout Social Professional

Composite Score
7.7 /10
CX Score
7.6 /10
Category
Sprout Social Professional
7.7 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Monitoring category

Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
9% Neutral
91% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Dashboards and Reporting

88

Social Media Channel Integration Inbound

86

Visual Analytics

85

Publishing

83

Collaboration

79

Audience Segmentation

79

Competitor Tracking

76

Influencer Identification

74

Sentiment Analysis

74

Vendor Capability Ratings

Average 79

Breadth of Features

85

Ease of Implementation

83

Business Value Created

82

Quality of Features

81

Availability and Quality of Training

80

Ease of IT Administration

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

77

Vendor Support

76

Ease of Customization

75

Ease of Data Integration

73

Sprout Social Professional Reviews

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

This is an excellent tool that we have used.

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

This is an excellent tool that we have used for a long time to have a better balance of our publications and get the best potential from each of the company's social networks through better administration and procedures that will interact much better and more organically with everyone. For our old and potential clients, Sprout Social Professional is able to combine perfectly and be implemented with the main social networks such as Facebook Instagram, among others. This budget helps a lot with the flow with which our advertising department will operate, in addition to this program being really easy.

What is your favorite aspect of this product?

The incredible thing about this program is one how it powers all the web platforms of my company, this with the aim of significantly feeding the flow and contact with all my clients on these platforms, Sprout Social Professional is a program that manages each of these applications runs analyzing and collects all the most important reports that are of great importance to the company, I am glad to use this program because it is easy to implement each of its functions, my entire work and advertising department is happy to have it The support of Sprout Social Professional for the management and interaction with all our clients.

What do you dislike most about this product?

Each and every one of our colleagues agree that this program is really expensive, the truth is that it is not so sophisticated or exclusive that acquiring the functions of this program are so expensive, we have a long experience with programs of this type and we can safely say security that program is one of the most expensive in its market and that annoys us a bit.

What recommendations would you give to someone considering this product?

Sprout Social Professional is an incredible program to give greater power to the advertising area of a company regardless of its size. This program will always provide good management to all the clients that connect with the company. We recommend it for the large number of clients that They have come to us thanks to the support of this program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Facilitates Collaboration with your team and clien

Likeliness to Recommend

8 /10

What differentiates Sprout Social Professional from other similar products?

Sprout Social gives us a single platform to schedule and post content, respond to comments and direct messages, and review our analytics and performance, a great app for managing our social media.

What is your favorite aspect of this product?

Easy to navigate user interface, Provide social analytics, Good reporting capabilities Intuitive and easy to use, Schedule posts on Sprout Social and recommended posting times are good, Easy to understand charts and analytics. ,

What do you dislike most about this product?

Reduced quality of photos on linkedin, more ability to monitor more than one competitor.

What recommendations would you give to someone considering this product?

Excellent for basic social media management. the ability to export schedules of scheduled posts are features that help save time.

Pros

  • Effective Service
  • Generous Negotitation
  • Performance Enhancing
  • Enables Productivity

Angelika E.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Sprout SMB, easy email marketing!

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

Sprout SMB is an all-in-one online marketing platform that helps us to grow our business. They have unlimited email marketing which helps to design and trigger action-based automated emails that help us to engage our clients and sell our products.

What is your favorite aspect of this product?

Sprout SMB has tools that make it easy to design and also, they have professional templates that enable us to make our deliverability first class and best. They also help us to promote our business with Al-driven which is a code-free website builder.

What do you dislike most about this product?

They do not have a free plan to test their functionalities and features and before purchasing, we cannot test whether it is perfect for our business or not. After signing up for the premium plan there is no refund plan as they did not refund our payment if we fail to use their system or software. Their integration is also limited and needs improvement.

What recommendations would you give to someone considering this product?

Sprout SMB ,our delivery rates by improving our relations with the clients. This software helps us to customize everything which makes it highly recommended software. They have training guides and videos to help us.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Caring

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