What is Sprout Social Professional?
Sprout Social Professional all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization. People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 71%
- Conflict Resolution:
- 79%
- Strategy & Innovation:
- 75%
- Service Experience:
- 83%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Enables Productivity
- Reliable
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Reporting
Social Media Channel Integration Inbound
Visual Analytics
Publishing
Collaboration
Audience Segmentation
Competitor Tracking
Influencer Identification
Sentiment Analysis
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Ease of Data Integration
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Sprout Social Professional Reviews
Leonel G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
This is an excellent tool that we have used.
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
This is an excellent tool that we have used for a long time to have a better balance of our publications and get the best potential from each of the company's social networks through better administration and procedures that will interact much better and more organically with everyone. For our old and potential clients, Sprout Social Professional is able to combine perfectly and be implemented with the main social networks such as Facebook Instagram, among others. This budget helps a lot with the flow with which our advertising department will operate, in addition to this program being really easy.
What is your favorite aspect of this product?
The incredible thing about this program is one how it powers all the web platforms of my company, this with the aim of significantly feeding the flow and contact with all my clients on these platforms, Sprout Social Professional is a program that manages each of these applications runs analyzing and collects all the most important reports that are of great importance to the company, I am glad to use this program because it is easy to implement each of its functions, my entire work and advertising department is happy to have it The support of Sprout Social Professional for the management and interaction with all our clients.
What do you dislike most about this product?
Each and every one of our colleagues agree that this program is really expensive, the truth is that it is not so sophisticated or exclusive that acquiring the functions of this program are so expensive, we have a long experience with programs of this type and we can safely say security that program is one of the most expensive in its market and that annoys us a bit.
What recommendations would you give to someone considering this product?
Sprout Social Professional is an incredible program to give greater power to the advertising area of a company regardless of its size. This program will always provide good management to all the clients that connect with the company. We recommend it for the large number of clients that They have come to us thanks to the support of this program.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Daniel K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Facilitates Collaboration with your team and clien
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Sprout Social gives us a single platform to schedule and post content, respond to comments and direct messages, and review our analytics and performance, a great app for managing our social media.
What is your favorite aspect of this product?
Easy to navigate user interface, Provide social analytics, Good reporting capabilities Intuitive and easy to use, Schedule posts on Sprout Social and recommended posting times are good, Easy to understand charts and analytics. ,
What do you dislike most about this product?
Reduced quality of photos on linkedin, more ability to monitor more than one competitor.
What recommendations would you give to someone considering this product?
Excellent for basic social media management. the ability to export schedules of scheduled posts are features that help save time.
Pros
- Effective Service
- Generous Negotitation
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Angelika E.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2022
Sprout SMB, easy email marketing!
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
Sprout SMB is an all-in-one online marketing platform that helps us to grow our business. They have unlimited email marketing which helps to design and trigger action-based automated emails that help us to engage our clients and sell our products.
What is your favorite aspect of this product?
Sprout SMB has tools that make it easy to design and also, they have professional templates that enable us to make our deliverability first class and best. They also help us to promote our business with Al-driven which is a code-free website builder.
What do you dislike most about this product?
They do not have a free plan to test their functionalities and features and before purchasing, we cannot test whether it is perfect for our business or not. After signing up for the premium plan there is no refund plan as they did not refund our payment if we fail to use their system or software. Their integration is also limited and needs improvement.
What recommendations would you give to someone considering this product?
Sprout SMB ,our delivery rates by improving our relations with the clients. This software helps us to customize everything which makes it highly recommended software. They have training guides and videos to help us.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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