Sprout Social Professional Logo
Sprout Social Professional Logo
Sprout Social

Sprout Social Professional

Composite Score
7.7 /10
CX Score
7.6 /10
Category
Sprout Social Professional
7.7 /10

What is Sprout Social Professional?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Professional won the following awards in the Social Media Monitoring category

Sprout Social Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Professional?

0% Negative
9% Neutral
91% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 82

Dashboards and Reporting

88

Social Media Channel Integration Inbound

86

Visual Analytics

85

Publishing

83

Collaboration

79

Audience Segmentation

79

Competitor Tracking

76

Influencer Identification

74

Sentiment Analysis

74

Vendor Capability Ratings

Average 79

Breadth of Features

85

Ease of Implementation

83

Business Value Created

82

Quality of Features

81

Availability and Quality of Training

80

Ease of IT Administration

80

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

77

Vendor Support

76

Ease of Customization

75

Ease of Data Integration

73

Sprout Social Professional Reviews

Islenis V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Optimizes our social networks to save time

Likeliness to Recommend

9 /10

What differentiates Sprout Social Professional from other similar products?

It is a planned network that is additionally excellent to use for real-time travel. The ability to send reports with a customized symbol is exceptional. Before using Sprout, it took us at least half an hour or more to extract the Facebook and Twitter accounts and put them together into a single write-up. The document in question is likely to generate a larger amount of information. Specifically, the increase in dedication, devotees, etc. These are excellent figures to showcase to users.

What is your favorite aspect of this product?

Sprout Social is undoubtedly the most effective way to engage with important companies and brands on the Twitter social network. A simple way to locate, view their user account and follow them all from one place. The ability to schedule a scheduled post helps us save enormous time, particularly with Twitter, because we want the message to be sent constantly.

What do you dislike most about this product?

Offering assistance in managing the fame of the future would transform it into a more complete management system. i think there is room to refine the search conditions and make sure the inbox contains the totality of brand references that have not been specific to the brand name. Suggested articles and ideas would be beneficial. This is a feature that other social media management software has and I think it would help keep things moving, as it is constantly difficult to keep posting new and different things.

What recommendations would you give to someone considering this product?

I would say it is an exceptional user experience, easy to learn and use, and priced perfectly for small businesses. It is ideal for a small company that wants to get more information about the community that is targeting their services on social networks, plus it is ideal for companies trying to prove the importance of their work on social networks in order to their customers.

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Respectful

Teresa F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

You can get anything you need from Sprout.

Likeliness to Recommend

10 /10

What differentiates Sprout Social Professional from other similar products?

The more time I spend with this program, the more I like it. The ability to effortlessly export and transmit the calendar to customers is something that continues to excite us. The clients can see clearly which dates and platforms their articles will be scheduled in, and it looks excellent. Weekly reports supplied to clients and ourselves help paint a clearer picture of the page's performance, and the new feature on best post times when scheduling has led to a noticeable uptick in engagement rates.

What is your favorite aspect of this product?

When it comes to managing our company's social media accounts and the information we post there, Sprout Social is widely used because of its user-friendliness, straightforward design, built-in features, and reliable reporting metrics. Because it is so thorough, it has found widespread acceptance. Great for startups, SMBs, and solopreneurs thanks to its high quality, lack of complexity, low learning curve, and helpful customer service team.

What do you dislike most about this product?

Sprout doesn't give you access to your Ad accounts, but you may interact with promoted content and ads once they've gone live. As a result, sprout will serve as a supplementary tool for the primary advertising account. The limitation of 10 accounts was also difficult for me to deal with. Even though we're not a full-service marketing firm, we nevertheless require a significant presence on social media. We were not able to proceed with the purchase of their software because of the high cost of adding more accounts.

What recommendations would you give to someone considering this product?

If I had to recommend a service for managing many social media accounts, it would be Sprout. You won't need much in the way of training thanks to the product's intuitive design and helpful customer support. For someone unfamiliar with Sprout Social, the reassurance that they can always reach out to customer support for help is likely to be a huge selling point. I particularly appreciate it when businesses that focus on social media, like Sprout Social, have a strong online profile. Before, when I had a problem, I could tweet about it and get a response in within 10 minutes. Indeed, it is the proper procedure!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sheril R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

High-Quality Social Media Tool

Likeliness to Recommend

8 /10

What differentiates Sprout Social Professional from other similar products?

It's obvious that this social networking tool is incredibly powerful since it anticipates our needs and provides us with the appropriate features, buttons, and shortcuts so that we don't have to look for them.

What is your favorite aspect of this product?

At this time, we are not performing any sort of substantial analysis of our social media metrics. Initially, I tried doing so by logging into each social networking platform separately, but it quickly became tedious. In Sprout Social, your data is safe and secure.

What do you dislike most about this product?

It's a little on the pricey side, and the interface might be daunting to newcomers. For a newcomer, it would be nice if the many features were more straightforward.

What recommendations would you give to someone considering this product?

The flexibility to write once and publish to numerous channels is a major time saver. By facilitating the production of content across numerous channels, Sprout saves a lot of time.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

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