Sprinklr

Sprinklr Social

Composite Score

7.6 /10

CX Score

7.6 /10

71 Reviews

Claim Software

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details

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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative

15% Neutral

81% Positive

Pros

Respectful
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 82

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 76

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Also Featured in...

Social Media Monitoring

Score 7.5

View Sprinklr Social in this category (opens in a new tab)

Sprinklr Social Reviews

Marta c.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use and share info!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Easiness and reliability

What is your favorite aspect of this product?

Easiness to share info, search for info and establish a workflow among the team

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

Crucial to sustain a good social media management (with both assets and analysis)

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Dancan K.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

A Fantastic Product For Social Media Management

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr Modern Engagement is different in many ways but I will list one - It handled social media core function flawlessly and has never failed.

What is your favorite aspect of this product?

My favorite aspect of this tool is that it is a comprehensive social media management tool. It is affordable and it makes everything effortless from scheduling posts and managing our pages.

What do you dislike most about this product?

Sprinklr Modern Engagement is great and I have no bad blood with this tool.

What recommendations would you give to someone considering this product?

Sprinklr Modern Engagement has been a great software and it works well and for this reason, I recommend this tool.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

RUTH N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

efficient social media manager

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr offers all round functionality and more when it comes to social media management ranging from listening , moderation, advertising and analytics

What is your favorite aspect of this product?

One can get their social team together on board on Sprinklr to allow them do things such as content creation, customer care and posting. The case management service allows one to group complaints and questions from different social media platforms that are the same into one category so one can tend to them as a group not as individuals which can be exhausting. Sprinklr can access almost every social media platform.

What do you dislike most about this product?

There is nothing so far we dislike about Sprinklr .

What recommendations would you give to someone considering this product?

I highly recommend Sprinklr to any organization that want to manage their social media effectively while remaining relevant.

Pros

Efficient Service
Caring
Saves Time
Acts with Integrity

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

77 Likeliness to Recommend

6 Since last award

92 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Social Media Monitoring

Sprinklr Social Reviews

Marta c.

Easy to use and share info!

Likeliness to Recommend

Pros

Dancan K.

A Fantastic Product For Social Media Management

Likeliness to Recommend

Pros

RUTH N.

efficient social media manager

Likeliness to Recommend

Pros

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Feature Ratings

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration