Sprinklr

Sprinklr Social

Composite Score

7.6 /10

CX Score

7.6 /10

71 Reviews

Claim Software

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details

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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative

15% Neutral

81% Positive

Pros

Respectful
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 82

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 76

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Also Featured in...

Social Media Monitoring

Score 7.5

View Sprinklr Social in this category (opens in a new tab)

Sprinklr Social Reviews

Ashley R.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

This software is frustrating and time consuming

Likeliness to Recommend

4 /10

What differentiates Sprinklr Social from other similar products?

Nothing is different

What is your favorite aspect of this product?

Nothing it’s frustrating to use

What do you dislike most about this product?

The inability to post easily

What recommendations would you give to someone considering this product?

Don’t buy it

Pros

Effective Service
Respectful
Fair
Altruistic

Cons

Less Reliable
Less Performance Enhancing
Less Productive

ADAM A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Best large enterprise social media management

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr social was a social media management software which integrated listening first, so is further down the line in being the most comprehensive integrated social management & listening suite.

What is your favorite aspect of this product?

The dashboarding & analytics which are very easy to setup, share & filter. The social engagements feeds which are vital for community managers.

What do you dislike most about this product?

Cost can be prohibitive and additional features all have costs, in addition to their core product

What recommendations would you give to someone considering this product?

Consider for your large enterprise brand or clients looking to transform their social management

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor's Interest First
Less Generous

Ankit D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Overall, Good Tool

Likeliness to Recommend

6 /10

What differentiates Sprinklr Social from other similar products?

Quite expensive compared to other tools. Sprinklr is definitely one of the most expensive tools we've used in our organization.

What is your favorite aspect of this product?

Lead generation, targeted advertising, and customer service can all be accomplished with it. Super advanced functions, customizable, and really help to make my work much easier.

What do you dislike most about this product?

The occasional slow loading time

What recommendations would you give to someone considering this product?

You should try once to check it's advance features and hope you would like it

Pros

Helps Innovate
Enables Productivity
Caring
Generous Negotitation

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

77 Likeliness to Recommend

6 Since last award

92 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Social Media Monitoring

Sprinklr Social Reviews

Ashley R.

This software is frustrating and time consuming

Likeliness to Recommend

Pros

Cons

ADAM A.

Best large enterprise social media management

Likeliness to Recommend

Pros

Cons

Ankit D.

Overall, Good Tool

Likeliness to Recommend

Pros

Most Popular Sprinklr Social Comparisons

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Feature Ratings

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration