Sprinklr Social

What differentiates Sprinklr Social from other similar products?

Sprinklr social stands out from other similar products because it offers a unified platform that lets businesses manage all their social media activities in one place. It also uses AI to to provide smart insights, helping brands understand what their audience thinks and improve their social strategies. This product is highly secure and scalable.

What is your favorite aspect of this product?

My favourite aspect of this product is its unified platform for managing customer interactions across multiple channels, all in one place. It saves a ton of time and effort by centralizing everything from social media management to customer service, making it easier for teams to keep track of conversations and respond quickly

What do you dislike most about this product?

What I find most challenging about Sprinklr is its complex user interface (UI). While it's powerful, the platform can feel overwhelming at times, especially for new users or smaller teams. In terms of pricing, Sprinklr is on the higher end, which makes sense given its enterprise-level capabilities, but it might be prohibitive for smaller businesses or teams.

What recommendations would you give to someone considering this product?

Sprinklr is a powerful platform that excels in managing customer interactions across multiple channels, making it a great fit for large enterprises with complex customer engagement needs. he platform also offers robust analytics and reporting tools, providing valuable insights into customer behavior and engagement. Additionally, the platform’s scalability makes it ideal for businesses that expect to grow and need a system that can evolve with them.

What differentiates Sprinklr Social from other similar products?

It has somany features like AI writing, content preparation as per the social media

What is your favorite aspect of this product?

AI capabilities i like, simple to get the data into scheduling calendar for whole month preparation

What do you dislike most about this product?

Video uploading feature should be needed for other video formats like .mkv and few other

What recommendations would you give to someone considering this product?

This is a best software i highly recommend, mostly suitable for enterprise companies, by checking their help articles you can figure it out easily if you stuckup at any aspect.

What differentiates Sprinklr Social from other similar products?

The tool for widget translation. I think the language accuracy of the widget translation tool is almost 90%. This helps me and my team around the world to be more precise and make informed decisions even if we don't understand particular language. Sprinklr also helps us monitor all the comments and likes on our social media posts of all the platforms which is quiet amazing and saves us a lot of time in many different ways.

What is your favorite aspect of this product?

The platform dashboard set up is very easy and user friendly is one thing which is very helpful. The reporting tool is one of the best I have come across as the tool helps me with both paid and organic posts data which helps you with campaign or post analysis. And if you are daily user of this platform then Sprinklr has an app which helps you access your accounts from anywhere over the phone.

What do you dislike most about this product?

The bugs which sometimes takes days to resolve and involve a lot people to resolve. It can be time consuming.

What recommendations would you give to someone considering this product?

Sprinklr Social offers you with a free 30 day trial so first use it before you make a decision. But if you have multiple social media platforms for your company or clients then this is your tool to save time, collaborate with multiple people in your team. This tool also helps you with reporting which will help you make best strategic decision.