Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
16% Neutral
80% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 83

Social Media Channel Integration Outbound

87

Social Asset Management

86

Dashboards and Visualization

86

Social Response Management

86

Social Post Archival

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

83

Contextual Analysis

80

Sentiment Analysis

79

Trend Analysis

79

Vendor Capability Ratings

Average 76

Quality of Features

80

Vendor Support

78

Ease of Customization

78

Availability and Quality of Training

77

Ease of Implementation

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Business Value Created

76

Usability and Intuitiveness

75

Breadth of Features

75

Ease of IT Administration

73

Sprinklr Social Reviews

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Solid social tool, incredible customer service

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

In my experience, they did an amazing job of making themselves available for client questions and issues. While the app's functions don't differ too much from other social media management tools, it's great to know that there's always someone available when you run into a roadblock.

What is your favorite aspect of this product?

Their client service support is one of the best I've ever experienced in the industry, from onboarding to any issues you may encounter during your work.

What do you dislike most about this product?

There are some things you still have to do natively through Twitter, for example, but you'll run into that with pretty much any social media tool. There are no serious areas where Sprinklr is lacking in capabilities.

What recommendations would you give to someone considering this product?

While there may not be too many groundbreaking features, Sprinklr is dependable and has some of the best client services people I've ever worked with. Definitely worth your consideration!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Maddie S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Once you learn how to use it - a great product!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr delves deeply into the world of social media. It brings together all of your social accounts and allows you to monitor, engage, schedule and report in one central location. It is also very customizable for your specific organization's needs.

What is your favorite aspect of this product?

How much you can customize it to fit your company's needs.

What do you dislike most about this product?

It is not the easiest interface to learn and understand. However, once you do, it is a breeze.

What recommendations would you give to someone considering this product?

If you are looking for a social platform to schedule, store assets, engage, monitor and create reports, sprinklr is a great one! It is very customizable and they have a great customer service team to help you do this. They also meet with you monthly to provide updates or answer any questions they may have.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Marta c.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use and share info!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Easiness and reliability

What is your favorite aspect of this product?

Easiness to share info, search for info and establish a workflow among the team

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

Crucial to sustain a good social media management (with both assets and analysis)

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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