Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

7
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 83

Social Media Channel Integration Outbound

87

Dashboards and Visualization

86

Social Response Management

86

Social Asset Management

85

Social Post Archival

84

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

81

Trend Analysis

79

Contextual Analysis

79

Sentiment Analysis

77

Vendor Capability Ratings

Average 77

Quality of Features

82

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

78

Ease of Data Integration

77

Business Value Created

77

Product Strategy and Rate of Improvement

76

Ease of Implementation

76

Breadth of Features

76

Usability and Intuitiveness

74

Ease of IT Administration

72

Sprinklr Social Reviews

Maddie S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Once you learn how to use it - a great product!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr delves deeply into the world of social media. It brings together all of your social accounts and allows you to monitor, engage, schedule and report in one central location. It is also very customizable for your specific organization's needs.

What is your favorite aspect of this product?

How much you can customize it to fit your company's needs.

What do you dislike most about this product?

It is not the easiest interface to learn and understand. However, once you do, it is a breeze.

What recommendations would you give to someone considering this product?

If you are looking for a social platform to schedule, store assets, engage, monitor and create reports, sprinklr is a great one! It is very customizable and they have a great customer service team to help you do this. They also meet with you monthly to provide updates or answer any questions they may have.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Marta c.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use and share info!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Easiness and reliability

What is your favorite aspect of this product?

Easiness to share info, search for info and establish a workflow among the team

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

Crucial to sustain a good social media management (with both assets and analysis)

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Dancan K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

A Fantastic Product For Social Media Management

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr Modern Engagement is different in many ways but I will list one - It handled social media core function flawlessly and has never failed.

What is your favorite aspect of this product?

My favorite aspect of this tool is that it is a comprehensive social media management tool. It is affordable and it makes everything effortless from scheduling posts and managing our pages.

What do you dislike most about this product?

Sprinklr Modern Engagement is great and I have no bad blood with this tool.

What recommendations would you give to someone considering this product?

Sprinklr Modern Engagement has been a great software and it works well and for this reason, I recommend this tool.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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