Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 82

Dashboards and Visualization

87

Social Media Channel Integration Outbound

86

Social Response Management

86

Social Asset Management

84

Social Post Archival

84

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

81

Trend Analysis

79

Contextual Analysis

79

Sentiment Analysis

76

Vendor Capability Ratings

Average 76

Quality of Features

81

Availability and Quality of Training

77

Vendor Support

77

Ease of Customization

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Ease of Implementation

76

Business Value Created

76

Breadth of Features

75

Usability and Intuitiveness

73

Ease of IT Administration

71

Sprinklr Social Reviews

Siddiq K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Market problem solver product

Likeliness to Recommend

10 /10

What differentiates Sprinklr Social from other similar products?

Analytics and user engagement

What is your favorite aspect of this product?

User Engagement tracking

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

SMB's will highly get benefitted

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Solid social tool, incredible customer service

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

In my experience, they did an amazing job of making themselves available for client questions and issues. While the app's functions don't differ too much from other social media management tools, it's great to know that there's always someone available when you run into a roadblock.

What is your favorite aspect of this product?

Their client service support is one of the best I've ever experienced in the industry, from onboarding to any issues you may encounter during your work.

What do you dislike most about this product?

There are some things you still have to do natively through Twitter, for example, but you'll run into that with pretty much any social media tool. There are no serious areas where Sprinklr is lacking in capabilities.

What recommendations would you give to someone considering this product?

While there may not be too many groundbreaking features, Sprinklr is dependable and has some of the best client services people I've ever worked with. Definitely worth your consideration!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Maddie S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Once you learn how to use it - a great product!

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr delves deeply into the world of social media. It brings together all of your social accounts and allows you to monitor, engage, schedule and report in one central location. It is also very customizable for your specific organization's needs.

What is your favorite aspect of this product?

How much you can customize it to fit your company's needs.

What do you dislike most about this product?

It is not the easiest interface to learn and understand. However, once you do, it is a breeze.

What recommendations would you give to someone considering this product?

If you are looking for a social platform to schedule, store assets, engage, monitor and create reports, sprinklr is a great one! It is very customizable and they have a great customer service team to help you do this. They also meet with you monthly to provide updates or answer any questions they may have.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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