Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Continually Improving Product

Feature Ratings

Average 83

Social Media Channel Integration Outbound

87

Dashboards and Visualization

87

Social Response Management

86

Social Asset Management

86

Social Post Archival

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

83

Sentiment Analysis

80

Trend Analysis

80

Contextual Analysis

79

Vendor Capability Ratings

Average 77

Quality of Features

81

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

78

Ease of Implementation

77

Ease of Data Integration

77

Business Value Created

77

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Usability and Intuitiveness

74

Ease of IT Administration

73

Sprinklr Social Reviews

Joe Y.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Very efficient program and easy to use."

Likeliness to Recommend

7 /10

What differentiates Sprinklr Social from other similar products?

An outstanding customer support team is what sets this program apart from the competition. And it's a breeze to include this tool into your existing social media management workflow.

What is your favorite aspect of this product?

Sprinklr Social Engagement's robust post, message, and publication tools met all of our team's requirements. It was challenging for us to learn how to upload information that would work properly on all of the various social networking sites we use. We have been able to more accurately plan for and execute our social media strategy with the help of Sprinklr Social Engagement. Our social lives have been greatly facilitated by the approval process.

What do you dislike most about this product?

It's important to make good use of the dashboards' flexible design. Some of the time, though, all the bells and whistles just make our audience more confused and make it harder to get our point across. Thank goodness, we have access to the entire Sprinklr team 24/7 for assistance.

What recommendations would you give to someone considering this product?

This tool comes highly recommended because to its user-friendliness, extensive reporting and analytics capabilities, and comprehensive support for all major social media platforms.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Emely P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Great Tool for Managing All Social Platforms"

Likeliness to Recommend

5 /10

What differentiates Sprinklr Social from other similar products?

It's unique in comparison to other programs because of how quickly, accurately, and effectively it works.

What is your favorite aspect of this product?

Thanks to the convenience of scheduling content across many channels at once, we were able to produce a lot more content in the past year. In addition, we can track the sentiment of our community with the use of the platform's in-built listening dashboards without having to visit each separate platform.

What do you dislike most about this product?

Not a whole lot that bothers us about the system. With so many options, getting up to speed on Sprinklr might be a challenge, but the team behind it has created a wealth of training materials and support channels to get you up and running quickly.

What recommendations would you give to someone considering this product?

This application comes highly recommended by me due to the fact that it provides users with a variety of marketing possibilities and is both safe and dependable.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Muhammad H.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Difficult to Use, But full of features

Likeliness to Recommend

6 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr is one of the best tools for social media listening and asset management of the social media management of your business profile. I haven't seen better asset management in any other platform compared to the sprinklr.

What is your favorite aspect of this product?

Regarding asset management of your social media handles, I think sprinkr does it best. It has very fast data fetching options. Social listening is very very vast as it covers a lot of platforms which make it quite comprehensive while being on the one platform.

What do you dislike most about this product?

I think Sprinklr is loaded with features which makes it awesome obviously but it also make it quite complex. You need a proper hands on experience of Sprinklr to create a dashboard. Yes their support team is good but still 3-4 lectures to create one basic dashboard is too much which can be done in a much simpler way

What recommendations would you give to someone considering this product?

you just need a lot of time integrating it, Once its integrated this will be good and comprehensive tool for Social media.

Pros

  • Enables Productivity
  • Includes Product Enhancements
  • Continually Improving Product
  • Helps Innovate

Cons

  • Vendor Friendly Policies
  • Less Efficient Service
  • Less Caring

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