Sprinklr

Sprinklr Social

Composite Score

7.6 /10

CX Score

7.6 /10

73 Reviews

Claim Software

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.

Company Details

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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 73%
Conflict Resolution:: 84%
Strategy & Innovation:: 83%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative

14% Neutral

82% Positive

Pros

Respectful
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 82

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Post Archival

Social Media Channel Integration Inbound

Social Asset Management

Campaign Execution

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 76

Quality of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Also Featured in...

Social Media Monitoring

Score 7.5

View Sprinklr Social in this category (opens in a new tab)

Sprinklr Social Reviews

Ashley R.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

This software is frustrating and time consuming

Likeliness to Recommend

4 /10

What differentiates Sprinklr Social from other similar products?

Nothing is different

What is your favorite aspect of this product?

Nothing it’s frustrating to use

What do you dislike most about this product?

The inability to post easily

What recommendations would you give to someone considering this product?

Don’t buy it

Pros

Effective Service
Respectful
Fair
Altruistic

Cons

Less Reliable
Less Performance Enhancing
Less Productive

ADAM A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Best large enterprise social media management

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr social was a social media management software which integrated listening first, so is further down the line in being the most comprehensive integrated social management & listening suite.

What is your favorite aspect of this product?

The dashboarding & analytics which are very easy to setup, share & filter. The social engagements feeds which are vital for community managers.

What do you dislike most about this product?

Cost can be prohibitive and additional features all have costs, in addition to their core product

What recommendations would you give to someone considering this product?

Consider for your large enterprise brand or clients looking to transform their social management

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor's Interest First
Less Generous

Tamika M.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Scheduling posts on multiple linked social network

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr stands our for having a much more stable connection in network integrations, speed in sending publications, complete analysis and real-time statistics on the reach of publications, and scheduling publications at specific times.

What is your favorite aspect of this product?

I liked the way I can manage social networks simultaneously, I can manage Linkedin, Instagram and many more social networks for my company. I like being able to upload posts instantly to all networks, just create the post in the Sprinklr platform and send it to all networks with a single button. I also liked being able to have access to a single inbox, where all messages from the connected networks arrive, it has saved me a lot of time.

What do you dislike most about this product?

There is currently no mobile platform where I can view the feed of all my social networks connected to Sprinklr Socail. A fully functional mobile app like the desktop version woould be great.

What recommendations would you give to someone considering this product?

I recommend doing the integrations correctly, otherwise you will have problems consulting data and statistics in real time despite being able to send publications from Sprinklr, a complete and correct integration is necessary.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

77 Likeliness to Recommend

93 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Sprinklr Social?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Social Media Monitoring

Sprinklr Social Reviews

Ashley R.

This software is frustrating and time consuming

Likeliness to Recommend

Pros

Cons

ADAM A.

Best large enterprise social media management

Likeliness to Recommend

Pros

Cons

Tamika M.

Scheduling posts on multiple linked social network

Likeliness to Recommend

Pros

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Feature Ratings

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Post Archival

Social Media Channel Integration Inbound

Social Asset Management

Campaign Execution

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration