Cisco Systems

Splunk SOAR

Composite Score

8.2 /10

CX Score

8.5 /10

29 Reviews Write a Review

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What is Splunk SOAR?

Splunk SOAR (formerly Splunk Phantom) combines security infrastructure orchestration, playbook automation and case management capabilities to streamline your team, processes and tools.

Company Details

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Awards & Recognition

Splunk SOAR won the following awards in the Security Orchestration, Automation, and Response category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

0 Top Rated Features

2022

Splunk SOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk SOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk SOAR?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Saves Time
Altruistic
Generous Negotitation

Feature Ratings

Average 83

Capable of Use Case Development

Orchestrate & Automate

Playbooks/Runbooks and Workflow Builder

Dashboards

Team Collaboration

Integration with IR Management

Integration Capabilities

Case Management

Data Model

Management and Sharing of Intelligence

Automated Phishing Handling

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Splunk SOAR Reviews

Gregory R.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Blooded SOAR product that has a community

Likeliness to Recommend

10 /10

What differentiates Splunk SOAR from other similar products?

Case Management, Great VPE, Wide Compatibility, Battle Tested

What is your favorite aspect of this product?

The Community

What do you dislike most about this product?

Splunk Pushing the cloud version too hard, Slow updates to fixes, and slow feature implementations,

What recommendations would you give to someone considering this product?

Hire for it

Pros

Continually Improving Product
Respectful
Altruistic
Client's Interest First

Cons

Vendor Friendly Policies

Shahrukh S.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Splunk SOAR, a journey to maturity.

Likeliness to Recommend

10 /10

What differentiates Splunk SOAR from other similar products?

Splunk SOAR has its signature in terms of the UI and the data model it follows. Also the best part is that it is constantly evolving. I started with the version 4.6.0 and now we are on 5.x.x. During these version changes, we have witnessed so many new features being added, exist features getting improved and they were relatively fast moving to Python 3.x while not impacting the 2.x playbooks. Users were allowed to keep python 2.x during these times and they also provided a script to convert 2.x playbooks to 3.x. This change to Python 3.x was also not immediate, they bought it to the platform one component at a time.

What is your favorite aspect of this product?

Backend is Python and it's easier to convert your existing Python code to a phantom custom code block.

What do you dislike most about this product?

During the initial days the documentation was poor and inconsistent that you needed to consult a support person to be confident to go for a major change such as an upgrade to the platform. They have improved so much over the last couple of years, bur we still see some of the things missed or unclear in a few of their documentations.

What recommendations would you give to someone considering this product?

Compared to other SOAR platforms, Splunk SOAR supports only Python code at the moment. Considering the flexibility of Python, this is sufficient for someone with a capable team to develop with Python. Their costing is a bit on the higher side but you are in safe hands when it comes to the technical support. If you already have Splunk Enterprise SIEM being used in your environment, that would be another added factor to lean towards Splunk SOAR as they work very well with each other. If you are looking at moving your existing PowerShell scripts to the SOAR platform, I urge you compare the the ease of integrations and development

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Excellent analysis

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Splunk SOAR

What is Splunk SOAR?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Splunk SOAR Ratings

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Splunk SOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Dashboards Create multiple, custom dashboards tailored to different teams.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Splunk SOAR Reviews

Gregory R.

Blooded SOAR product that has a community

Likeliness to Recommend

Pros

Cons

Shahrukh S.

Splunk SOAR, a journey to maturity.

Likeliness to Recommend

Pros

Excellent analysis

Likeliness to Recommend

Pros

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Feature Ratings

Capable of Use Case Development

Orchestrate & Automate

Playbooks/Runbooks and Workflow Builder

Dashboards

Team Collaboration

Integration with IR Management

Integration Capabilities

Case Management

Data Model

Management and Sharing of Intelligence

Automated Phishing Handling

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement