What is Splashtop Remote Support?
Splashtop Remote Support is cost-effective and powerful endpoint monitoring and management solution for MSPs and IT Professionals. Splashtop’s cloud-based, secure, and easily managed remote access approach is increasingly replacing legacy approaches such as virtual private networks (VPNs). With Splashtop Remote Support, you can simplify IT and support operations with dashboard insights, automation, and secure remote access.
Company Details
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Get AssistanceSplashtop Remote Support Ratings
Real user data aggregated to summarize the product performance and customer experience.
70 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splashtop Remote Support?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Real User Monitoring
Role-Based Access Controls
Attended and Unattended Remote Access
Intelligence Reports
Audit Management
Discovery
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Splashtop Remote Support Reviews
Agustino D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Good remote tech support
Likeliness to Recommend
What differentiates Splashtop Remote Support from other similar products?
Is a remote technical support tool that allows users to remotely access and control the devices of their clients or collaborators. With this tool, unlike traditional methods, technicians can solve technical problems quickly and efficiently, without the need to be in the same place as the team.
What is your favorite aspect of this product?
There are many really great features but one thing I like is that it offers a secure and encrypted connection to protect data privacy. It allows you to offer remote technical support quickly and efficiently, as well as transfer files securely between devices. In addition, it is compatible with different operating systems and devices, which allows it to be used in different environments.
What do you dislike most about this product?
It is necessary to have a stable internet connection to use the tool effectively, but it is not a limitation of the operations of this tool.
What recommendations would you give to someone considering this product?
Before choosing Splashtop Remote Support, it's important to compare different options and make sure it's the right tool for your business needs, but is an affordable and functional option.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jul 2023
Fantastic product. Easy to use. Great value
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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