Spike Logo
Spike Logo
SpikeApp Inc.

Spike

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Spike
8.5 /10

What is Spike?

Say goodbye to plugins, creating accounts, and logins. With Video Meetings and Audio Calls fully integrated into your Inbox, your workflow stays- well...flowing!

Company Details


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Awards & Recognition

Spike won the following awards in the Web and Video Conferencing - Midmarket category

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Spike Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spike.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spike?

0% Negative
3% Neutral
97% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Keyboard Mouse Control

85

Video Conferencing

83

Audio Conferencing VoIP

83

Screen Share

82

Audio Controls

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

89

Ease of Implementation

87

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Breadth of Features

81

Business Value Created

81

Vendor Support

81

Ease of Data Integration

80

Ease of Customization

80

Spike Reviews

Angelika E.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Spike, Email game changer app

Likeliness to Recommend

10 /10

What differentiates Spike from other similar products?

my messages, collaborations, activities, and video / audio calls in one place.. It makes cleaning and reducing unread messages a GREAT piece of cake. Spike saves me from drowning in the many daily emails

What is your favorite aspect of this product?

Collection of participants in the relevant series is the best feature I have seen in an email client and one feature that helps me manage the bulk newsletters I wanted to follow but could not, or notifications from the same service.

What do you dislike most about this product?

I notice is that, having been a Gmail user for a long time, I have been used to being able to view and view multiple emails at once with a combined view. And even though Spike lets me change those types of settings, it can't give me the type of retrospective view Gmail can give me. This is not very useful.

What recommendations would you give to someone considering this product?

Spike solves the problem of multiple portable mailboxes for all team members and makes it conversational and collaborative!

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Caring

Sherman L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Offering versatile features for reliable working

Likeliness to Recommend

10 /10

What differentiates Spike from other similar products?

One of the many tools designed to improve email. Being able to follow conversations with only a few basic bubbles is quite helpful when you're sending messages back and forth to numerous people. However, it merely takes one click to switch back and forth when you need to see the message as it was originally displayed with the quoted text.

What is your favorite aspect of this product?

The integration process was superb and simple. After using Spike for a few days, you will see that it is genuinely amazing. You can switch from humans to a more conventional view. It's simply so nice to have that chat-like experience and to be honest, I love it on mobile devices, which I can't say I did with Gmail. I'm no longer frustrated by the "threads" and wasting time hunting for the proper one to react to.

What do you dislike most about this product?

Some features are still in the implementation phase, and there are some growing pains. The calendar integration,.ics files/invitations, and occasionally Spike won't recognize the email or name I'm typing in to offer me appropriate proposals are some of the things that aren't working flawlessly.

What recommendations would you give to someone considering this product?

I like the simplicity with which we may locate a certain email sent by a specific individual. Additionally, the UI makes sure that it is comparable to standard chat programmes. I have personally suggested the software to a few friends because I genuinely like everything about it. The email unsend feature is the only thing I would like to add.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Managing emails like a chat session

Likeliness to Recommend

10 /10

What differentiates Spike from other similar products?

I really like how simple and user-friendly Spike is. It seems like I'm emailing using WhatsApp, which is fantastic. I can also respond to emails as if I'm on Whatsapp and see when someone has seen my email. Be human and not robot-like when I utilize other websites.

What is your favorite aspect of this product?

I utilize the Unread and Read emails configuration. However, you may use Spike to separate your priority from your non-priority emails. I am not diverted by the clutter of previously read and watched emails when I view my emails in the Recent window. When I'm finished processing the emails, the Unread window provides me with a clear Inbox, but I can also click to view my previously read emails.

What do you dislike most about this product?

The situation worsened when I needed to send a new email to someone who had previously written to me on many accounts. It was a total disaster. They also left out the fact that their advertisement will take the place of my autographs and branding. This was not explicitly stated anywhere; I just realized it after writing a test for myself.

What recommendations would you give to someone considering this product?

Spike's method of email sorting is brilliant. It transformed my Inbox into a chat-like environment where emails are organized by persons rather than threads or subjects, giving the impression that I'm using an instant messaging service rather than an antiquated email client. I recently stopped using Gmail, thanks to Spike. I only need to use one app to access the majority of the functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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