Spike Logo
Spike Logo
SpikeApp Inc.

Spike

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Spike
8.5 /10

What is Spike?

Say goodbye to plugins, creating accounts, and logins. With Video Meetings and Audio Calls fully integrated into your Inbox, your workflow stays- well...flowing!

Company Details


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Awards & Recognition

Spike won the following awards in the Web and Video Conferencing - Midmarket category

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Spike Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spike.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spike?

0% Negative
3% Neutral
97% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Keyboard Mouse Control

85

Video Conferencing

83

Audio Conferencing VoIP

83

Screen Share

82

Audio Controls

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

89

Ease of Implementation

87

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Breadth of Features

81

Business Value Created

81

Vendor Support

81

Ease of Data Integration

80

Ease of Customization

80

Spike Reviews

Bill A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Spike my power Email.

Likeliness to Recommend

9 /10

What differentiates Spike from other similar products?

The flexibility and possibility to use it as easily as instant messaging app but with the powerful tools of the best possible email app if needed I can organise my mail box so easily,it accelerated my morning routine.

What is your favorite aspect of this product?

It helps me to track the important email and set the proper reminder on the action items. It removes the junk in your inbox and organize the emails. It helps to save my time focusing on the emails that need my attention.

What do you dislike most about this product?

I personally feel that the spike is the one of the best I have no negativity about it

What recommendations would you give to someone considering this product?

It has helped me remain organized and on task,what makes them exceptional is the level of customer care,team is always there to help out.I recommend you try it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maddie p.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Very powerful and email extension!

Likeliness to Recommend

9 /10

What differentiates Spike from other similar products?

Emails are well organized unlike other similar platforms.

What is your favorite aspect of this product?

It saves a lot of space and time. I easily organize my mail box by using spike! With it you can easily store annoying messages into trash box. It's easy to navigate and to use.

What do you dislike most about this product?

Spike changed my whole work routine making me super productive and accessible! nothing to dislike towards it.

What recommendations would you give to someone considering this product?

It's easy and very user friendly,so why not give it a go!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Helen J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Spike, Email game changer app

Likeliness to Recommend

10 /10

What differentiates Spike from other similar products?

Spike is the future of email. The Spike app converts my inbox into a chat-like interface and brings all my messages, collaborations, activities, and video / audio calls in one place.

What is your favorite aspect of this product?

Collection of participants in the relevant series is the best feature I have seen in an email client and one feature that helps me manage the bulk newsletters I wanted to follow but could not, or notifications from the same service. It makes cleaning and reducing unread messages a GREAT piece of cake. Spike saves me from drowning in the many daily emails.

What do you dislike most about this product?

One of the things I notice is that, having been a Gmail user for a long time, I have been used to being able to view multiple emails at once with a combined view. And even though Spike lets me change those types of settings, it can't give me the type of retrospective view Gmail can give me. This is not very useful.

What recommendations would you give to someone considering this product?

Spike solves the problem of multiple portable mailboxes for all team members and makes it conversational and collaborative!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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