Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Spiceworks Cloud Help Desk
8.0 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Sarah J.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to Use & Free

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

We've used a few ticketing systems at my place of work now and the Spiceworks one was my personal favorite because it was easy, quick to set up, allowed me to track and search all tickets if there was a question about what had been submitted. It is easy for regular staff to submit tickets (which was the biggest hurdle we faced previously). And the price point is right for a not for profit company at Free. I would say this is the best freeware for the job if you work in a no-budget IT Department (like myself)

What is your favorite aspect of this product?

The search function. Being able to pull up tickets by typing in a keyword or category is a huge time saver

What do you dislike most about this product?

The fact that it will sometimes open a duplicate ticket if you reply directly through email. I can merge the tickets easily from the app, but it does get tiresome if it happens consistently with a particular person.

What recommendations would you give to someone considering this product?

If you work for a non-profit company and you need good open source software, Spiceworks has my highest recommendation.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Daryl K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Very straightforward, love the inventory module

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

The capability to integrate their device inventory module.

What is your favorite aspect of this product?

Contracts feature and software module

What do you dislike most about this product?

Not fully integrating with other systems

What recommendations would you give to someone considering this product?

Very easy and simple software, must try it out.

Pros

  • Trustworthy
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Aaron A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and just doesn't fail.

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

The simplicity of use and ease of access through emails

What is your favorite aspect of this product?

The ability for end users to email support queries without needing an account.

What do you dislike most about this product?

The inability to integrate logins with azure ad

What recommendations would you give to someone considering this product?

Allow Azure AD connectivity

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Continually Improving Product

Cons

  • Charges for Enhancements

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