What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Sarah J.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to Use & Free
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
We've used a few ticketing systems at my place of work now and the Spiceworks one was my personal favorite because it was easy, quick to set up, allowed me to track and search all tickets if there was a question about what had been submitted. It is easy for regular staff to submit tickets (which was the biggest hurdle we faced previously). And the price point is right for a not for profit company at Free. I would say this is the best freeware for the job if you work in a no-budget IT Department (like myself)
What is your favorite aspect of this product?
The search function. Being able to pull up tickets by typing in a keyword or category is a huge time saver
What do you dislike most about this product?
The fact that it will sometimes open a duplicate ticket if you reply directly through email. I can merge the tickets easily from the app, but it does get tiresome if it happens consistently with a particular person.
What recommendations would you give to someone considering this product?
If you work for a non-profit company and you need good open source software, Spiceworks has my highest recommendation.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Cody F.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2022
For the money, this is the best piece of software.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price and community are everything.
What is your favorite aspect of this product?
The Spiceworks community is invaluable in my day to day operations.
What do you dislike most about this product?
I STILL cannot print a single ticket in a usable format. This is the one item that I seriously consider leaving Spiceworks over and it occurs twice a year when I have to print tickets for auditors.
What recommendations would you give to someone considering this product?
Support the community, you won't be disappointed. When combined with the hardware and software inventory features this is a powerful solution that could be priced significantly higher.
Pros
- Caring
- Respectful
- Helps Innovate
- Continually Improving Product
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Patrick G.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to use could use some more features
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price is the biggest difference between Spiceworks platform and other similar products.
What is your favorite aspect of this product?
Ease of use and customization.
What do you dislike most about this product?
search is still pretty bad and the functionality is very clunky, when I sometimes enter information and submit it does not submit. I have to copy my submission refresh then re-input the information to close a ticket.
What recommendations would you give to someone considering this product?
Be patient and add as much information to the platform as possible
Pros
- Reliable
- Enables Productivity
- Unique Features
- Generous Negotitation
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