What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Melissa L.
- Role: Information Technology
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2022
Amazing product!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It's easy to access from my phone or PC, and I also like that my users just need to email in their issue/request and it creates a ticket automatically.
What is your favorite aspect of this product?
My favorite aspect of the product HAS to be the Knowledgebase and the Spiceworks website. It's nice to be able to connect with fellow IT professionals and help each other through different issues that we may not have been able to solve otherwise.
What do you dislike most about this product?
I prefered the older interface to this new one, but I'm finally getting used to it.
What recommendations would you give to someone considering this product?
Sign up as soon as possible, it's a wonderful product!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Juan S.
- Role: C-Level
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Nov 2022
Their Helpdesk boosts productivity, saves time!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Email integration? IU, variety of features.
What is your favorite aspect of this product?
Organization within the platform
What do you dislike most about this product?
Only one language
What recommendations would you give to someone considering this product?
Setup roles correctly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Wei L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Full functionalities. Highly recommended
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
FREE Able to use it Immediately, across various countries after signing up. Hardware asset management is linked to the Spiceworks Cloud Help Desk. Able to link the helpdesk ticket to corresponding asset and the user. Techs are able to pick up unassigned tickets to themselves. Availability of knowledge based that allows to share with the team, or with the world. Or even, not shared at all. It consists of Contract management, and it will send notifications when contract is about to expire based on the settings
What is your favorite aspect of this product?
Availability of knowledge based that allows to share with the team, or with the world. Or even, not shared at all.
What do you dislike most about this product?
The hardware asset management is pretty limited.
What recommendations would you give to someone considering this product?
Think no more. Sign up for it and try it out. No regrets.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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