Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Melissa L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing product!

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It's easy to access from my phone or PC, and I also like that my users just need to email in their issue/request and it creates a ticket automatically.

What is your favorite aspect of this product?

My favorite aspect of the product HAS to be the Knowledgebase and the Spiceworks website. It's nice to be able to connect with fellow IT professionals and help each other through different issues that we may not have been able to solve otherwise.

What do you dislike most about this product?

I prefered the older interface to this new one, but I'm finally getting used to it.

What recommendations would you give to someone considering this product?

Sign up as soon as possible, it's a wonderful product!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Juan S.

  • Role: C-Level
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Their Helpdesk boosts productivity, saves time!

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Email integration? IU, variety of features.

What is your favorite aspect of this product?

Organization within the platform

What do you dislike most about this product?

Only one language

What recommendations would you give to someone considering this product?

Setup roles correctly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wei L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Full functionalities. Highly recommended

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

FREE Able to use it Immediately, across various countries after signing up. Hardware asset management is linked to the Spiceworks Cloud Help Desk. Able to link the helpdesk ticket to corresponding asset and the user. Techs are able to pick up unassigned tickets to themselves. Availability of knowledge based that allows to share with the team, or with the world. Or even, not shared at all. It consists of Contract management, and it will send notifications when contract is about to expire based on the settings

What is your favorite aspect of this product?

Availability of knowledge based that allows to share with the team, or with the world. Or even, not shared at all.

What do you dislike most about this product?

The hardware asset management is pretty limited.

What recommendations would you give to someone considering this product?

Think no more. Sign up for it and try it out. No regrets.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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