Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2020

Great Product. Almost Too Many Features.

Likeliness to Recommend

9 /10

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Samuel G.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

Fantastic product all round!

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks out the box of tons of built in reports that leave little or no desire for any additional custom report.

What is your favorite aspect of this product?

Analytics is my favorite aspect of the product, it aggregates the data very well and presents it in a meaningful way.

What do you dislike most about this product?

No dislikes as it relates to this product.

What recommendations would you give to someone considering this product?

Great product! If you need a helpdesk application this is your one stop shop.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Justin W.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2020

Easy to use & navigate for the most par

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Its lie ticketing feed is great, but some lag

What is your favorite aspect of this product?

The Analytics & Stats

What do you dislike most about this product?

Lag & occasional incorrect time stamps

What recommendations would you give to someone considering this product?

Fix the lag & you're good

Pros

  • Fair
  • Transparent
  • Trustworthy
  • Effective Service

Cons

  • Slower Product Innovation
  • Less Reliable
  • Vendor's Interest First

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