What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSpiceworks Cloud Help Desk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Spiceworks Cloud Help Desk.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2020
Great Product. Almost Too Many Features.
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Samuel G.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Jul 2020
Fantastic product all round!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks out the box of tons of built in reports that leave little or no desire for any additional custom report.
What is your favorite aspect of this product?
Analytics is my favorite aspect of the product, it aggregates the data very well and presents it in a meaningful way.
What do you dislike most about this product?
No dislikes as it relates to this product.
What recommendations would you give to someone considering this product?
Great product! If you need a helpdesk application this is your one stop shop.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Justin W.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2020
Easy to use & navigate for the most par
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Its lie ticketing feed is great, but some lag
What is your favorite aspect of this product?
The Analytics & Stats
What do you dislike most about this product?
Lag & occasional incorrect time stamps
What recommendations would you give to someone considering this product?
Fix the lag & you're good
Pros
- Fair
- Transparent
- Trustworthy
- Effective Service
Cons
- Slower Product Innovation
- Less Reliable
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.