What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Monicah G.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2022
A great cloud help desk tool you can depend on.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
With Spiceworks Cloud Help Desk, end users are able to open up a help desk ticket by simply sending an email to our specific portal whereby the ticket is being routed to the Admin Console and can be accepted. I like how it provides powerful rules to sort and organize tickets.
What is your favorite aspect of this product?
It has good assets management that can be linked to both users and tickets. I like the fact that it is a cloud-based platform with a large user forum that literally spans the planet which is very nice. Also, i like the way you can configure email addresses to create tickets automatically thus saving time.
What do you dislike most about this product?
I have not yet experienced any challenges so far about the Spiceworks Cloud Help Desk. Nothing to dislike.
What recommendations would you give to someone considering this product?
Dependable Spiceworks Cloud Help Desk. I recommend.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Shiundu M.
- Role: Consultant
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Business Application Integration Is Great
What is your favorite aspect of this product?
The desktops are well developed Very collaborative
What do you dislike most about this product?
Learning and adaptability features
What recommendations would you give to someone considering this product?
Spiceworks is an amazing cloud help desk for any business. I highly recommend this tool especially for medium to large organizations.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Fantastic product that is easy to use/maintain!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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