Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Monicah G.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A great cloud help desk tool you can depend on.

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

With Spiceworks Cloud Help Desk, end users are able to open up a help desk ticket by simply sending an email to our specific portal whereby the ticket is being routed to the Admin Console and can be accepted. I like how it provides powerful rules to sort and organize tickets.

What is your favorite aspect of this product?

It has good assets management that can be linked to both users and tickets. I like the fact that it is a cloud-based platform with a large user forum that literally spans the planet which is very nice. Also, i like the way you can configure email addresses to create tickets automatically thus saving time.

What do you dislike most about this product?

I have not yet experienced any challenges so far about the Spiceworks Cloud Help Desk. Nothing to dislike.

What recommendations would you give to someone considering this product?

Dependable Spiceworks Cloud Help Desk. I recommend.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Shiundu M.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Business Application Integration Is Great

What is your favorite aspect of this product?

The desktops are well developed Very collaborative

What do you dislike most about this product?

Learning and adaptability features

What recommendations would you give to someone considering this product?

Spiceworks is an amazing cloud help desk for any business. I highly recommend this tool especially for medium to large organizations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Fantastic product that is easy to use/maintain!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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