What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2020
Free full service help desk option for small organ
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Caring
- Respectful
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- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2020
Perfect for our needs!
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Reliable
- Enables Productivity
Cons
- Less Effective Service
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2020
Easy to use, but our needs have outgrown product
Likeliness to Recommend
Pros
- Respectful
- Reliable
- Enables Productivity
- Saves Time
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Please tell us why you think this review should be flagged.
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