What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2022
Great and useful product!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Pratham S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Excellent HelpDesk tools with great reporting
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
This is the best tool for our customers to submit IT helpdesk tickets and inquiries. The IT team can easily collaborate, re-assign tickets, and set priorities with this ticketing system.
What is your favorite aspect of this product?
I like how quickly you can switch from an unassigned ticket to your ticket and query and create a report. I also enjoy the Spiceworks community and the free webinars that are available.
What do you dislike most about this product?
The search engine's filters might be difficult to configure. The initial setup takes time. Even If you decide to host your own server, you may have to start from scratch.
What recommendations would you give to someone considering this product?
It interacts with SSOs, and users may immediately begin sending requests. Ticket control and administration are simple and straightforward. Graphs and ticket logs can be created by central admin users. It supported remote control, making it simple to administer the user's computer if necessary. This software is useful if your company has a large number of users. It is extremely beneficial when attendance is required as soon as possible.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Jeff W.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Nov 2022
A product that meets our needs
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
I like the simplicity and ease of use of Spiceworks. New technicians can easily be trained on it's use. I like the Power BI integration that allows us to build reports and dashboards the report the metrics that we use to evaluate our technicians.
What is your favorite aspect of this product?
I like having the hardware database linked to the help desk ticketing system. Support tickets can be linked to hardware items which assists the infrastructure team in lifecycle management.
What do you dislike most about this product?
I wish there was more customization options the for the emails sent by Spiceworks to users submitting support tickets.
What recommendations would you give to someone considering this product?
Spiceworks has a great value proposition. A great fit for smaller IT shops.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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