What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Ariestotle V.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2020
Managing Request and Incidents with ease!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
its easy to implement and develop to my customization.
What is your favorite aspect of this product?
Easy to log and track a ticket.
What do you dislike most about this product?
Nothing really, i really like it.
What recommendations would you give to someone considering this product?
If you are looking to manage your servicedesk with ease use Spiceworks.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Helps Innovate
Please tell us why you think this review should be flagged.
Waseem A.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2020
Fantastic product
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks offering a well developed and a cloud hosted Helpdesk solution at no cost
What is your favorite aspect of this product?
The cloud helpdesk
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
Best product, especially from a cost perspective as the cloud helpdesk is absolutely free
Pros
- Respectful
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
FABIO F.
- Role: C-Level
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2020
Fantastic Cloud Help Desk solution at zero cost.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Never used other products
What is your favorite aspect of this product?
Cloud based, ZERO cost
What do you dislike most about this product?
Nothing to complain
What recommendations would you give to someone considering this product?
Just... GO FOR IT!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Slower Product Innovation
- Commodity Features
Please tell us why you think this review should be flagged.
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