Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Ariestotle V.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Managing Request and Incidents with ease!

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

its easy to implement and develop to my customization.

What is your favorite aspect of this product?

Easy to log and track a ticket.

What do you dislike most about this product?

Nothing really, i really like it.

What recommendations would you give to someone considering this product?

If you are looking to manage your servicedesk with ease use Spiceworks.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Helps Innovate

Waseem A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks offering a well developed and a cloud hosted Helpdesk solution at no cost

What is your favorite aspect of this product?

The cloud helpdesk

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Best product, especially from a cost perspective as the cloud helpdesk is absolutely free

Pros

  • Respectful
  • Efficient Service
  • Effective Service
  • Caring

FABIO F.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Fantastic Cloud Help Desk solution at zero cost.

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Never used other products

What is your favorite aspect of this product?

Cloud based, ZERO cost

What do you dislike most about this product?

Nothing to complain

What recommendations would you give to someone considering this product?

Just... GO FOR IT!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Cons

  • Slower Product Innovation
  • Commodity Features

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