Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Tim H.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Acceptable features at an unbeatable price

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Cost and community

What is your favorite aspect of this product?

I needed a product that was cost effective and able to track help tickets. You can't beat this product when it comes to both of those criteria.

What do you dislike most about this product?

The only thing I would change is to make it more customizable.

What recommendations would you give to someone considering this product?

There's no reason not to try it since it's free. You'll be pleasantly surprised.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chris G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Good product that has the features we like.

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Easy to use. And provides fast results.

What is your favorite aspect of this product?

Email capabilities.

What do you dislike most about this product?

Some system limits

What recommendations would you give to someone considering this product?

None currently.

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Chris L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Quick and Easy Implementation!

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

This is the best free help desk software out there.

What is your favorite aspect of this product?

Its free, easy to use and comes with some very useful tools

What do you dislike most about this product?

The reporting for reviews of techs could be better

What recommendations would you give to someone considering this product?

If reporting could be better and retain older data for cloud help desks even if needed to purchase it would be a complete knock out in the help desk software industry.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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