What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Tim H.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2020
Acceptable features at an unbeatable price
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Cost and community
What is your favorite aspect of this product?
I needed a product that was cost effective and able to track help tickets. You can't beat this product when it comes to both of those criteria.
What do you dislike most about this product?
The only thing I would change is to make it more customizable.
What recommendations would you give to someone considering this product?
There's no reason not to try it since it's free. You'll be pleasantly surprised.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Chris G.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2020
Good product that has the features we like.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Easy to use. And provides fast results.
What is your favorite aspect of this product?
Email capabilities.
What do you dislike most about this product?
Some system limits
What recommendations would you give to someone considering this product?
None currently.
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Chris L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2020
Quick and Easy Implementation!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
This is the best free help desk software out there.
What is your favorite aspect of this product?
Its free, easy to use and comes with some very useful tools
What do you dislike most about this product?
The reporting for reviews of techs could be better
What recommendations would you give to someone considering this product?
If reporting could be better and retain older data for cloud help desks even if needed to purchase it would be a complete knock out in the help desk software industry.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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