What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Christopher L.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great product, especially in terms of value.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price. User community.
What is your favorite aspect of this product?
Price. User community
What do you dislike most about this product?
Ads are annoying but necessary.
What recommendations would you give to someone considering this product?
If you need an easy implementation at no cost this is a created help desk to start out with. It may meet your needs for many years to come.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Tim R.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2020
Awesome product for ticketing system!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Free, and simple to use, multi-app and cloud based.
What is your favorite aspect of this product?
Simple to use
What do you dislike most about this product?
Some reporting issues
What recommendations would you give to someone considering this product?
This should be your go-to for ticketing system, cloud based and easy to use.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
Travis E.
- Role: C-Level
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great, free, cloud help desk software!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It is free and helpful.
What is your favorite aspect of this product?
It is free
What do you dislike most about this product?
I don't dislike anything
What recommendations would you give to someone considering this product?
There is no reason not to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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