What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Mushtaq A.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2020
Best Free tool for Helpdesk complaint Managment Sy
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It is very simple and easy to implement. But the main thing is it is free of cost.
What is your favorite aspect of this product?
Complete control over Reporting.
What do you dislike most about this product?
It is binding us in designing user portal.
What recommendations would you give to someone considering this product?
Please must try it. If having any issue i am available to help.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Derek K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great easy to use help desk for 1 person shops
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price and community. The community is priceless and the software is free.
What is your favorite aspect of this product?
Community. I've solved so many problems with the help of my Spicehead brothers and sisters.
What do you dislike most about this product?
I have no excuse to not answer a ticket now. Thanks.
What recommendations would you give to someone considering this product?
I would put this at the top of the list. I've used it for 5 years now and couldn't be happier.
Pros
- Saves Time
- Respectful
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Trevor S.
- Role: Information Technology
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Nov 2020
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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