Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Mushtaq A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Best Free tool for Helpdesk complaint Managment Sy

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It is very simple and easy to implement. But the main thing is it is free of cost.

What is your favorite aspect of this product?

Complete control over Reporting.

What do you dislike most about this product?

It is binding us in designing user portal.

What recommendations would you give to someone considering this product?

Please must try it. If having any issue i am available to help.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Derek K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Great easy to use help desk for 1 person shops

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Price and community. The community is priceless and the software is free.

What is your favorite aspect of this product?

Community. I've solved so many problems with the help of my Spicehead brothers and sisters.

What do you dislike most about this product?

I have no excuse to not answer a ticket now. Thanks.

What recommendations would you give to someone considering this product?

I would put this at the top of the list. I've used it for 5 years now and couldn't be happier.

Pros

  • Saves Time
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Trevor S.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Client Friendly Policies

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